Desktop Support Technician I (Part-Time)

About Global Water Resources, Inc.:

Global Water Resources, Inc. is a leading water resource management company that owns and operates 39 systems which provide water, wastewater, and recycled water services. The company’s service areas are located primarily in growth corridors around metropolitan Phoenix. Global Water recycles over 1 billion gallons of water annually.

The company has been recognized for its highly effective implementation of Total Water Management (TWM). TWM is an integrated approach to managing the entire water cycle that involves owning and operating water, wastewater, and recycled water utilities within the same geographic area to maximize the beneficial use of recycled water. It enables smart water management programs such as remote metering infrastructure and other advanced technologies, rate designs, and incentives that result in real conservation. TWM helps protect water supplies in water-scarce areas experiencing population growth.

Global Water has received numerous industry awards, including national recognition as a ‘Utility of the Future Today’ for its superior water reuse practices by a national consortium of water and conservation organizations led by the Water Environment Federation (WEF). The company also received Cityworks’ Excellence in Departmental Practice Award for demonstrating leadership and creativity in applying public asset management strategies to daily operations and long-term planning.

In addition to competitive wages and an excellent benefits package, you will have the opportunity to join an outstanding and incredibly talented team committed to the values of internal and external exceptional service. Global Water supports the growth and development of our employees. We are looking for individuals that are creative, motivated, and dedicated.

OPPORTUNITY

We are looking for a reliable, tech-savvy Desktop Administrator to join our team part-time. You’ll be our go-to person for ensuring our team’s hardware and software run smoothly. This is a perfect role for someone who loves troubleshooting, staying organized, and helping others navigate technical hurdles without the corporate jargon.

DESCRIPTION OF THE JOB

You’ll work alongside experienced technicians to keep our systems running safely and efficiently:

• Setup & Deployment: Prepare, configure, and deploy laptops (Windows) and peripherals for new hires.
• Troubleshooting: Solve day-to-day hardware, software, and connectivity issues (in-person and remote).
• Maintenance: Manage software updates, patches, and security configurations.
• Inventory Management: Keep track of our tech assets - know who has what and what needs replacing.
• User Support: Act as the first point of contact for technical "how-to" questions and system access issues.

Minimum Requirements

We’re more interested in your potential and mindset than years of experience:

• High school diploma or GED required
• Knowledge of computer software, operating systems, hardware and networking
• Experience with software as a service (SaaS) and other software hosting protocols
• Excellent verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Able to work in a team as well as independently
• Experienced in providing professional and courteous customer service

Bonus Points If You Have

• Hands-on experience (school, internship, or work history).
• Experience in water and wastewater utilities.
• Interest in water, sustainability, or environmental systems.

Social Skills: Must act in a respectful, knowledgeable, and professional manner. Work requires regular interaction involving exchange and receipt of complex information; adjusting actions in relation to others’ actions; trying to reconcile differences; actively looking for ways to help people and Global Water be successful. Will interact with employees at all levels and represent Global Water externally.

Physical Demands: Must be able to perform the following on a regular basis: Sitting for extended periods; prolonged periods of time with repetitive motions of hands and fingers; close vision, distance vision and ability to adjust focus. The employee must occasionally lift and/or move up to thirty pounds. Work is performed in an office and outdoors where the employee may be exposed to noise from construction sites, heavy equipment and inclement weather. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Core Values: Applicant must understand, identify with, and adhere to the Global Water Core Values:

1. Believe in the Mission and Each Other

2. Be Disciplined in Thought and Action

3. Take Ownership

4. Maintain a Positive Mindset

General: Must have satisfactory outcome of drug testing, criminal record checks, motor vehicle record, and employment records prior to starting employment.

Licenses: Must have a valid Arizona driver’s license.

Global Water Resources, Inc. is an equal opportunity employer.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• SaaS: 2 years (Preferred)
• water and wastewater utilities: 1 year (Preferred)

Work Location: In person