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Developer III - Software Engineering
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Role description
Role Proficiency:
Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering
Outcomes:
- Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.
- Code debug test document and communicate product/component/features at development stages.
- Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
- Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
- Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles
- Identify the problem patterns and improve the technical design of the application/system
- Proactively identify issues/defects/flaws in module/requirement implementation
- Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions
Measures of Outcomes:
- Adherence to engineering process and standards (coding standards)
- Adherence to schedule / timelines
- Adhere to SLAs where applicable
- Number of defects post delivery
- Number of non-compliance issues
- Reduction of reoccurrence of known defects
- Quick turnaround of production bugs
- Meet the defined productivity standards for project
- Number of reusable components created
- Completion of applicable technical/domain certifications
- Completion of all mandatory training requirements
Outputs Expected:
Code:
- Develop code independently for the above
Configure:
- Implement and monitor configuration process
Test:
- Create and review unit test cases
scenarios and execution
Domain relevance:
- Develop features and components with good understanding of the business problem being addressed for the client
Manage Project:
- Manage module level activities
Manage Defects:
- Perform defect RCA and mitigation
Estimate:
- Estimate time
effort
resource dependence for one's own work and others' work
including modules
Document:
- Create documentation for own work as well as perform peer review of documentation of others' work
Manage knowledge:
- Consume and contribute to project related documents
share point
libraries and client universities
Status Reporting:
- Report status of tasks assigned
- Comply with project related reporting standards/process
Release:
- Execute release process
Design:
- LLD for multiple components
Mentoring:
- Mentor juniors on the team
- Set FAST goals and provide feedback to FAST goals of mentees
Skill Examples:
- Explain and communicate the design / development to the customer
- Perform and evaluate test results against product specifications
- Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models
- Estimate effort and resources required for developing / debugging features / components
- Perform and evaluate test in the customer or target environment
- Team Player
- Good written and verbal communication abilities
- Proactively ask for help and offer help
Knowledge Examples:
- Appropriate software programs / modules
- Technical designing
- Programming languages
- DBMS
- Operating Systems and software platforms
- Integrated development environment (IDE)
- Agile methods
- Knowledge of customer domain and sub domain where problem is solved
Additional Comments:Your key responsibilities • Performs Configuration/Customization of the ServiceNow system, including creation workflows • Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc • Uses scripting tools and Service Now functionality to automate rote tasks • Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. • Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation • Load, manipulate and maintain data between Service-now and other systems as needed • Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed • Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases • Performs system and integration testing with sample and live data Skills and attributes for success • Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure • Disciplined Agile Delivery software release build/deploy processes • Integrating with internal and external applications and systems • JavaScript, HTML, Angular JS and good web design practices • Service Portal implementation experience • Implementation experience on any of the following applications like Agentic AI, Gen AI, ITOM/HRSD/CSM/SPM/SecOps/IRM/ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal/UI Builder, SPM. • Implementation experience on Performance Analytics. • Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain To qualify for the role, you must have • College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences • Approximately 4 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period • ServiceNow CSA certification plus any CIS is mandatory • ITIL foundations certification a plus Ideally, you’ll also have • Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. • Knowledge about ServiceNow’s latest version’s features. What we look for • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment • An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. • Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries
Skills
Snow,Itom,hrsd,csm
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