Scope:
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The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.
Our current technical environment:
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Microsoft Azure 
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VMware ESXi 
What you’ll do:
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Serve as the technical escalation point for critical incidents and cross-domain issues.
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Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
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Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
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Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.
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Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.
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Collaborate with security and compliance teams to enforce governance and risk mitigation.
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Engage with vendors for escalations, patch management, and advanced product support.
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Contribute to capacity planning, performance benchmarking, and cost optimization efforts.
What we are looking for:
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Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma. 
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4–10 years of experience in infrastructure support/engineering roles. 
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Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable. 
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Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud). 
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Strong troubleshooting and analytical skills for complex, multi-layered issues. 
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Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.). 
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Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools. 
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Good understanding of ITIL processes with experience driving problem/change management. 
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Strong communication and collaboration skills to coordinate across teams. 
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This role involves rotational shifts, including night shifts, to provide 24/7 application support. 
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Flexibility to work weekends and public holidays as per shift schedule. 
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Ability to handle responsibilities independently during off-hours. 
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: 
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.