DevOps & Support Engineer

At Trifork, Oman, we are looking for a DevOps & Support Engineer who would like to join our team!

Your Role

As a DevOps & Support Engineer , you’ll play a key role in maintaining and improving the performance, stability, and reliability of Trifork’s deployed solutions in Oman. You’ll ensure that our systems run smoothly — deploying updates, monitoring performance, troubleshooting incidents, and interacting directly with our customers to deliver outstanding service and uptime.

This is a hands-on role that combines technical expertise with customer focus. You’ll be part of a collaborative delivery team dedicated to operational excellence, system resilience, and proactive problem-solving.

Your Responsibilities

System Maintenance & Monitoring

• Ensure continuous uptime and performance of production systems.
• Monitor health, resource usage, and performance metrics.
• Respond promptly to alerts and incidents to minimize downtime.
  
  

Deployment & Updates

• Plan, test, and deploy system updates, patches, and configurations.
• Ensure smooth, low-disruption deployments.
  
  

Troubleshooting & Support

• Diagnose and resolve system, hardware, and software issues.
• Provide technical support to internal teams and customers, escalating when required.
  
  

Security & Compliance

• Apply and monitor security best practices and vulnerability patches.
• Ensure compliance with internal and external security standards.
  
  

Documentation

• Maintain detailed configuration, update, and incident records.
• Create and update operational runbooks and procedures.
  
  

Backup & Recovery

• Perform and verify regular system backups.
• Maintain and execute disaster recovery procedures.
  
  

Customer Interaction

• Engage daily with customers at their premises.
• Provide status updates and support SLA review meetings.
  
  

Key Results You’ll Drive

• System uptime: Maintain 99.9%+ availability.
• Performance: Optimize resource utilization and responsiveness.
• Timely updates: Keep all systems patched and secure.
• Incident response: Resolve priority incidents within defined SLAs.
• Security: Pass all audits and maintain hardened environments.
• Documentation: Keep 100% of system documentation up to date.
  
  

What You Bring

• Bachelor’s degree in Computer Science or equivalent.
• 4+ years of relevant experience (10 years preferred).
• Strong knowledge of Linux systems and containerized environments.
• Experience with: ElasticSearch, Kafka, and preferably Spring Boot, Flink, MariaDB DevOps tools such as Ansible (preferred) Scripting (Python) or programming (Java, C, C++, MySQL)
• Beneficial: familiarity with Networking and DPDK.
• Strong troubleshooting and analytical skills.
• Excellent written, verbal, and presentation skills.
• Self-motivated, proactive, and able to work independently while staying team-oriented.
  
  

Why Join Trifork

At Trifork , we believe software is about people. We’re passionate about creating technology that makes a difference — empowering healthcare professionals, citizens, and businesses through smarter solutions.

In Oman, you’ll join a growing local team backed by a global network of over 1,200 experts across 15+ countries. You’ll experience a flat, agile organization where trust, collaboration, and curiosity drive innovation.

If this sounds like your next challenge, we’d love to hear from you.

Please apply below or send your CV and a short cover letter to trifork-oman@trifork.com .