DGS Field Service Engineer

At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field.

The Field Service Engineer is responsible for providing service and site assistance on John Crane Turbomachinery Products supporting compressor manufactures and end user customers. As part of the KSA Engineering team the incumbent will support the company drive to expand our portfolio of Services & Products in the Turbomachinery market in accordance with the corporate objectives, strategy and plans. The role will include travel across KSA sites, sometime to remote areas if required.

• Onsite Dry Gas Seal removal, strip, inspection, rebuild and installation into Turbo compressors.
• Ensure service visits are executed on time, to quality (HSE) standards and customer expectations
• Create a comprehensive customer report outlining all site activities including, observations, recommendations, and actions.
• Identify and assist customers with upgrades of all Turbomachinery products
• Act as liaison with the Reliability Group for seal related issues whilst on site
• Understand and report upon the commercial opportunities of each customer site visited through the use of site surveys, the commercial opportunity sheet and customer interaction
• Liaise with the MEA Turbomachinery BDM after identifying new cross sell opportunities and promote John Crane Turbomachinery products and services to customers
• Provide training to customers on gas seal and system related subjects
• Troubleshooting on all Turbomachinery products.
• Technical Performance: Installation, commissioning, and maintenance of equipment. Troubleshooting and diagnostics to resolve equipment failures or performance issues. Adherence to technical specifications and OEM standards. Documentation of service reports, and test results.
• Safety compliance: Strict compliance with HSE (Health, Safety, and Environment) standards. Conducting risk assessments and ensuring permit-to-work procedures are followed. Reporting and investigating near misses, incidents, or unsafe conditions. Ensuring personal protective equipment (PPE) is used correctly.
• Operational Efficiency: Timely execution of service tasks to minimize downtime. Resource management, including tools, spare parts, and manpower. Coordination with logistics for mobilization and demobilization.
• Customer Satisfaction: Acting as the technical point of contact for clients on-site. Providing clear communication and updates to stakeholders. Ensuring service quality meets or exceeds client expectations. Handling client feedback and concerns professionally.
• Reporting & Continuous Improvement: Submitting accurate and timely service reports. Participating in root cause analysis and suggesting improvements. Contributing to lessons learned and knowledge sharing. Supporting training and mentoring of junior engineers or technicians.

• University Degree in a Mechanical Engineering related discipline or equivalent experience.
• Extensive direct experience working with rotating experience in a similar role.
• Direct experience/knowledge of Turbomachinery equipment and its associated components such as Coupling, Systems, Filtration and Gas Seals.
• Field installation experience on Gas Seals.
• Knowledge of JC Turbomachinery products and associated components.
• Excellent communication and presentation skills.
• Team player and willingness to travel at short notice.
• Adaptable, flexible and appreciative of an array of cultures and customs.
• The ability to work under pressure.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

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We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)