DHCF DCAS Sr Intgrtd Eligibility Sys Trainer

Senior level Integrated Eligibility Systems Trainer with proven professional experience in the design, development, and delivery of Eligibility systems training.

This position is housed under the Office of the Chief Technology Officer in direct support of the DC Access System (DCAS). DCAS is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting MAGI, SNAP and TANF programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules.
The incumbent will become an integral part of the DCAS Team, building relationships with frontline staff and their leadership.

The core duties associated with the role are as follows:

• Analyze, design, develop, and test industry-standard training materials in support of ongoing continuing improvement and new releases.
• Provide hands-on support for frontline workers and their supervisors.
• Deliver quality training with measurable outcomes.
• Conduct post-training assessments, including observations. Assist in establishing best-practices for Level 1, Level 2, and Level 3 assessments.
• Analyze system support tickets to identify training and support needs.
• Mentor other eligibility trainers in best practices for adult learning.

This individual will be working closely with DCAS and its partner agencies to ensure the agencies’ priorities are met. This is a position in the DC Access System (DCAS) project.

Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience

Behavior Characteristics:

• Adaptable
• Analytical
• Goal-Orientated/Driven/Self-Starter

Responsibilities:

1. Coordinates IT project management, engineering, maintenance, QA, and risk management.
2. Plans, coordinates, and monitors project activities.
3. Develops technical applications to support users.
4. Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
5. Provides training for system products and procedures.
6. Performs application upgrades.
7. Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.
8. Troubleshoots problems.
9. Ensures project life-cycle is in compliance with District standards and procedures.
10. Candidates should possess demonstrated experience in Learning Management System (LMS) design and development. This includes proficiency in eLearning authoring tools (e.g., Articulate or comparable platforms)
11. Candidates should possess experience conducting user acceptance testing (UAT), and the ability to design, build and validate training cases within a system training environment to support instructional delivery and system reinforcement

Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience

Skills | Required/Desired | No. of Years | How many years of experience candidate has?
16+ yrs planning, coordinating, and monitoring project activities | Required | 16 |
16+ yrs leading projects, ensuring they are in compliance with established standards/procedures | Required | 16 |
Bachelor’s degree in IT or related field or equivalent experience | Required | |
Experience presenting information and/or delivering in-person training. | Required | 10 |
Prof. with a wide variety of technology and software including Word, Excel, Access, PowerPoint, Outlook, Acrobat, Skype for Business, Visio, Snag etc. | Required | 8 |
Expert knowledge of the principles and practices of adult learning. | Required | 10 |
Advanced knowledge of instructional methods and training techniques. | Required | 10 |
Ability to facilitate training sessions. | Required | 10 |
Ability to evaluate the effectiveness of training techniques. | Required | 8 |
Ability to communicate information and ideas clearly verbally and in writing based on the needs of the audience. | Required | 10 |
Ability to manage multiple&competing priorities with short deadlines.Ability to use judgment&critical thinking to interpret, prioritize& follow policy | Required | 6 |
Experience training the IBM Cúram CGISS and HCR modules. | Highly desired | 2 |
Experience training Integrated Eligibility systems to frontline workers. | Required | 2 |
Experience with SNAP, TANF, and Medicaid programs and policy. | Highly desired | 2 |