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Diabetes Prevention Program Intake Coordinator
Livonia, United States
Employment Type:
Part time
Shift:
Day Shift
Description:
The SHAPE-DP "Strategic Health Approach to Promote Health Engagement and Diabetes Prevention” is a targeted expansion of Trinity Health's existing National Diabetes Prevention Program (DPP) efforts. The purpose is to advance health for people at risk for type 2 diabetes by implementing a bold strategy that promotes optimal health for people experiencing poverty and other vulnerabilities, including addressing unmet health-related social needs, by building a network of National Diabetes Prevention Program (NDPP) providers and payers across the Trinity Health service area.
Is responsible for managing the initial patient inquiries and interactions to ensure a seamless enrollment process into a CDC-recognized Lifestyle Change Program within the SHAPE-DP Hub network. Responsible for facilitating introductory sessions and general overviews to potential participants and encourages and facilitates enrollment into the program. Responsible for collecting and verifying information, conducting initial assessments and coordinating referrals throughout the Trinity Health network. Ensures a positive experience for patients and community members by maintaining knowledge of the evidence-based intervention and creating a welcoming environment during the intake process.
Is responsible for managing the initial patient inquiries and interactions to ensure a seamless enrollment process into a CDC-recognized Lifestyle Change Program within the SHAPE-DP Hub network. Responsible for facilitating introductory sessions and general overviews to potential participants and encourages and facilitates enrollment into the program. Responsible for collecting and verifying information, conducting initial assessments and coordinating referrals throughout the Trinity Health network. Ensures a positive experience for patients and community members by maintaining knowledge of the evidence-based intervention and creating a welcoming environment during the intake process.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in behaviors, practices and decisions.
Uses the EHR, bulk outreach, patient registries and email systems to manage the initial patient inquiries for the National Diabetes Prevention Program’s Lifestyle Change Program
Collects and verifies information through phone or email encounters with potential participants. Creates patient intake profiles ensuring all information is accurate and documented
Conducts brief assessments for eligibility for services and understands patient/participant needs including physical location, date/time/modality preferences to determine appropriate enrollment placements. Works to ensure patients get placed in CDC-recognized Trinity Health Hub programs within their physical geographies whenever possible, to help Hub partners meet enrollment goals.
Acts as a liaison and point person to Trinity Health System Office and contracted delivery organizations to monitor, triage and disperse referrals across the Trinity Health network in a timely manner with follow-up to ensure seamless enrollment into the care system.
Conducts additional outreach to qualified patients as required to meet enrollment goals
Participants in workflow and triage development with System Office and Hub delivery partners to incorporate best practices and lessons learned to maximize referral to enrollment conversions
Creates a welcoming and encouraging environment with potential participants during the intake process
Registers potential participants into an introductory session, as requested, and facilitates these sessions on a periodic basis, not to exceed 12 annually.
Maintains a working knowledge of the National Diabetes Prevention Program Lifestyle Change Program and prediabetes to effectively answer questions and provide information about services.
Facilitates grant-required data collection and reporting. Enters data into various systems and runs reports using Tableau, the EHR, and other data software as available.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
Associates Degree in Healthcare, Health Education, Communication, Marketing, Human Services, Medical Office Management, Health Sciences or related field and a minimum of two (2) years’ related experience with patient intake or customer service. Previous experience with evidence-based programming or chronic disease management preferred
Excellent communication, organizational and interpersonal skills. Bilingual fluency is preferred (Spanish).
Experience using EHR systems, workflows and Microsoft suite applications (word, excel, Forms)
Problem-solving skills to identify, address and resolve programmatic and procedural issues, ability to meet deadlines and achieve quality results.
Ability to respond professionally to patient needs and questions
Prior experience with triage coordination or managing multi-state referrals preferred.
Must be able to operate effectively in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Health Ministries and contracted National partners.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Communicates frequently, in person and over the phone, with people in all locations on product support issues.
Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Part time
Shift:
Day Shift
Description:
The SHAPE-DP "Strategic Health Approach to Promote Health Engagement and Diabetes Prevention” is a targeted expansion of Trinity Health's existing National Diabetes Prevention Program (DPP) efforts. The purpose is to advance health for people at risk for type 2 diabetes by implementing a bold strategy that promotes optimal health for people experiencing poverty and other vulnerabilities, including addressing unmet health-related social needs, by building a network of National Diabetes Prevention Program (NDPP) providers and payers across the Trinity Health service area.
Is responsible for managing the initial patient inquiries and interactions to ensure a seamless enrollment process into a CDC-recognized Lifestyle Change Program within the SHAPE-DP Hub network. Responsible for facilitating introductory sessions and general overviews to potential participants and encourages and facilitates enrollment into the program. Responsible for collecting and verifying information, conducting initial assessments and coordinating referrals throughout the Trinity Health network. Ensures a positive experience for patients and community members by maintaining knowledge of the evidence-based intervention and creating a welcoming environment during the intake process.
Is responsible for managing the initial patient inquiries and interactions to ensure a seamless enrollment process into a CDC-recognized Lifestyle Change Program within the SHAPE-DP Hub network. Responsible for facilitating introductory sessions and general overviews to potential participants and encourages and facilitates enrollment into the program. Responsible for collecting and verifying information, conducting initial assessments and coordinating referrals throughout the Trinity Health network. Ensures a positive experience for patients and community members by maintaining knowledge of the evidence-based intervention and creating a welcoming environment during the intake process.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in behaviors, practices and decisions.
Uses the EHR, bulk outreach, patient registries and email systems to manage the initial patient inquiries for the National Diabetes Prevention Program’s Lifestyle Change Program
Collects and verifies information through phone or email encounters with potential participants. Creates patient intake profiles ensuring all information is accurate and documented
Conducts brief assessments for eligibility for services and understands patient/participant needs including physical location, date/time/modality preferences to determine appropriate enrollment placements. Works to ensure patients get placed in CDC-recognized Trinity Health Hub programs within their physical geographies whenever possible, to help Hub partners meet enrollment goals.
Acts as a liaison and point person to Trinity Health System Office and contracted delivery organizations to monitor, triage and disperse referrals across the Trinity Health network in a timely manner with follow-up to ensure seamless enrollment into the care system.
Conducts additional outreach to qualified patients as required to meet enrollment goals
Participants in workflow and triage development with System Office and Hub delivery partners to incorporate best practices and lessons learned to maximize referral to enrollment conversions
Creates a welcoming and encouraging environment with potential participants during the intake process
Registers potential participants into an introductory session, as requested, and facilitates these sessions on a periodic basis, not to exceed 12 annually.
Maintains a working knowledge of the National Diabetes Prevention Program Lifestyle Change Program and prediabetes to effectively answer questions and provide information about services.
Facilitates grant-required data collection and reporting. Enters data into various systems and runs reports using Tableau, the EHR, and other data software as available.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
Associates Degree in Healthcare, Health Education, Communication, Marketing, Human Services, Medical Office Management, Health Sciences or related field and a minimum of two (2) years’ related experience with patient intake or customer service. Previous experience with evidence-based programming or chronic disease management preferred
Excellent communication, organizational and interpersonal skills. Bilingual fluency is preferred (Spanish).
Experience using EHR systems, workflows and Microsoft suite applications (word, excel, Forms)
Problem-solving skills to identify, address and resolve programmatic and procedural issues, ability to meet deadlines and achieve quality results.
Ability to respond professionally to patient needs and questions
Prior experience with triage coordination or managing multi-state referrals preferred.
Must be able to operate effectively in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Health Ministries and contracted National partners.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Communicates frequently, in person and over the phone, with people in all locations on product support issues.
Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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