Dialer Analyst

About the Role:
We are seeking a Dialer Specialist to manage and optimize our call center’s dialer system. The ideal candidate will ensure smooth campaign execution, maximize agent productivity, and maintain compliance with dialing regulations. This role is critical in driving efficient call operations and supporting business growth.

Key Responsibilities:

• Configure and manage auto-dialer campaigns, including agent allocation and call pacing.
• Monitor dialer performance to minimize call drops, reduce idle time, and maximize connect rates.
• Maintain and update lead databases, ensuring data accuracy and hygiene.
• Troubleshoot dialer-related technical issues and coordinate with IT/dialer vendors when required.
• Ensure compliance with dialing regulations, including Do-Not-Call lists and campaign-specific guidelines.

Requirements:

• Proven experience as a Dialer Administrator/Specialist in a call center environment.
• Hands-on experience with [, e.g., Aspect, Five9, Genesys, VICIdial].
• Strong analytical and problem-solving skills.
• Knowledge of compliance standards related to outbound dialing.
• Ability to work in a fast-paced, target-driven environment.

If you have the skills to manage dialer operations and ensure seamless campaign performance, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Experience:

• dialer management: 2 years (Required)

Work Location: In person