Dialer & MIS Analyst

The Dialer & MIS Analyst manages the call center's dialer system, ensuring smooth campaign execution, maximum productivity, and accurate performance reporting. This role acts as the backbone of call center operations, balancing technology and analytics.

Key Responsibilities:·
Configure and manage auto-dialer campaigns, agent allocation, and call pacing.
· Monitor dialer performance to minimize call drops, idle time, and maximize connects.
· Maintain lead databases and ensure data hygiene in CRM/dialer.
· Troubleshoot technical issues and liaise with IT/dialer vendor when needed.
· Generate and circulate daily, weekly, and monthly MIS reports on KPIs such as:
o Calls attempted vs. connected
o Meetings booked
o Lead aging and follow-up status
o Agent productivity
· Provide insights to management for process improvement.
· Ensure compliance with dialing regulations and Do-Not-Call lists.

Job Type: Full-time

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Experience:

• dialer management and MIS reporting: 2 years (Required)
• predictive/progressive dialers: 2 years (Required)
• Excel(pivot tables, VLOOKUP, charts) and reporting tools: 2 years (Required)

Work Location: In person