DIEZ | UAE Nationals - Customer Service Role

Job Description

Job Purpose

Responsible for delivering exceptional service to customers, handling complex inquiries and issues, and providing expertise in problem resolution. This role involves leading initiatives to improve customer satisfaction and analyzing customer feedback to drive continuous improvement, that contribute directly to customer satisfaction and retention Main duties to be handled typically:

• To handle the Customer Service emails and floor management through addressing customer questions by raising it in the System and ensuring acknowledgement and resolution
• To diagnose and troubleshoot various problems experienced by customers, offering solutions or escalating them to the dept. head when necessary
• Provides exceptional customer service by responding promptly to all written inquiries
• Exercises initiative and independent judgment while researching and solving complex customer complaints and issues
• Ensure the quality trait in all our Customer Interactions
• To monitor the performance of various Service Providers
• Collect and analyze customer feedback, relaying insights back to the product or service development teams to facilitate improvements
• To Develop ways to guide customers on how to use the services effectively, ensuring they understand the features and benefits
• Working closely with other departments, they ensure customer issues are resolved efficiently, and comprehensive support is provided
• To meet specific performance targets, including Conducting an analysis of the reoccurring issues and work with the concerned department to enhance the process to avoid the reoccurring issues.
• Assist in creating reports showcasing the Performance of customer interactions highlighting key metrics, trends, and areas for improvement as well as actions taken
• Collaborate with management to develop strategies for addressing service challenges and enhancing customer experience
• To stay well-versed in company policies and procedures to ensure consistent and accurate information is shared with customers Requirements
  
  

Qualifications

• A minimum of a bachelor’s or any equivalent degree.
• A minimum of 3 years in customer service or client relations.
• Excellent verbal and written communication skills in English.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Advanced proficiency in preparing reports on service performance, customer trends, and improvement initiatives.
• Maintain a high standard of customer satisfaction through clear, courteous, and timely interactions.
  
  

Dubai Integrated Economic Zones Authority (DIEZA):

Established in 2021, Dubai Integrated Economic Zones Authority (DIEZ) consolidates and integrates the products and services of Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and the Dubai CommerCity (DCC). Home to more than 5,000 registered companies from across 20 industries, DIEZ is at the heart of Dubai’s economic success – a major economic catalyst in the city’s development.

Job Category

Sales and Customer Service

Advertiser

Emirati Human Resources Development Council

Educational-level

Master

Required Nationality

UAE Only

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

22/09/2025

Unposting Date

21/11/2025