Digital Application Support

About us

dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is why we work so hard to bring people together, creating opportunities for them to network, learn and do business. dmg events is part of the Daily Mail Group Trust (DMGT). DMGT Manages a diverse, multinational portfolio of companies with total revenues of £2bn, that provide businesses and consumers with compelling information, analysis, insight, events, news and entertainment.

Summary

Provide hands-on support and continuous improvement for DMG Events' marketing technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns.

Key Responsibilities

• Take day-to-day ownership of support for DMG's in-house and third-party digital marketing applications (e.g. Emarsys, CMS platforms, analytics dashboards, CRM/CDP integrations).

• Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns.

• Act as a first point of contact for marketing users and platform vendors/developers, ensuring effective collaboration and issue resolution.

• Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing and Technology.

• Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools.

• Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high-impact issues.

• Identify recurring problems and recommend preventative solutions or platform improvements.

• Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery.

• Support compliance with data quality standards across marketing applications.

• Partner with Marketing stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives.

Qualifications

• Strong background in digital applications or MarTech support.

• Experience using service desk/ticketing platforms (e.g. Jira, ServiceNow, FreshDesk).

• Familiarity with one or more of: CRM/CDP systems, marketing automation (e.g. Emarsys, Salesforce Marketing Cloud, HubSpot), CMS/web platforms, or reporting/analytics tools.

• Understanding of data quality, GDPR, and marketing compliance requirements.

• Awareness of how applications are deployed and supported in production, including risk points.

• Knowledge of Agile working practices is a plus.

• Technical literacy (e.g. basic API knowledge, SQL queries, or scripting) an advantage but not essential.

Ideal Candidate

• A digital applications generalist with experience supporting marketing technology platforms.

• Strong communicator, able to explain technical issues in clear, non-technical language.

• Service-minded and collaborative, comfortable working with busy Marketing teams.

• Organised and proactive, balancing immediate support needs with longer-term improvements.

"Please take the time to read the job description, you must meet all the criteria set out above for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 days. If you are not contacted by us within 5 working days, please consider your application unsuccessful at this time."

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