Digital Brand Operations Manager - Chicago, IL

Chicago

IL - Illinois

Communications

Digital Brand Operations Manager - Chicago, IL

What you will be doing
We're seeking a hands-on Digital Brand Operations Manager who's great to work with and great at their job. Reporting to the Senior Manager, Global Brand, you'll be the day-to-day owner of ADM.com—turning mixed stakeholder requests into a predictable weekly publish plan while driving a rolling site-health backlog. You'll work in a component-first Optimizely environment at enterprise scale (~500 pages, 4 languages, ~75 reusable components), and you'll make the call on what ships when on the content/experience side. This is a full-time, in-person role at our Global Headquarters downtown Chicago, IL.

You'll run a two-speed cadence: reliable publishing plus continuous improvement across SEO, accessibility, and performance. You'll convert noise into clear priorities, write crisp acceptance criteria, and escalate any code-level changes to our Global Technology (GT) team and our delivery partners (GT as applicable)—keeping the backlog moving and the brand consistent. You'll coordinate localization with TransPerfect, ensure IR updates flow through Q4, and surface policy content that originates in OneTrust, all while honoring approvals for regulated markets (e.g., China).

You'll coach page owners, uphold governance, and keep us generative-search ready with structured reviews and data-led decisions. If you love patterns over bespoke builds, can explain complex things simply, and protect tempo without sacrificing standards, you'll thrive here.

How you'll perform the role

• Run the intake/SLA board; convert requests into a weekly publish plan and prioritized backlog (two-speed: publish + continuous improvement)
• Make content/experience calls; enforce component-first patterns; draft crisp acceptance criteria; escalate code needs to GT + delivery partner
• Lead SEO & site-health monitoring (GSC, crawls, internal linking, redirects, metadata); maintain generative-search readiness and a structured per-page review cadence
• Own governance & approvals with page owners; ensure WCAG 2.2 AA within content/config scope; drive pre-publish QA and post-publish checks
• Coordinate localization with TransPerfect; ensure timely IR/Q4 updates; surface OneTrust policy content accurately; respect market-specific legal clearance (e.g., China)
• Partner with GT on technical SEO enablement; prioritize fixes using GA4/Looker and health tools; report trendlines clearly to stakeholders
• Use trusted external partners only for overflow/specialty tasks; protect tempo with clear status comms and change controls
• Hold boundaries: out of scope—personalization, A/B testing, platform-led lead gen

What you will bring to the team

• 7–10+ years leading enterprise web content operations/SEO in a component-based CMS (Optimizely preferred)
• Bachelor's degree or equivalent experience
• Fluency with GSC, GA4/Looker, crawl/perf tools, a11y QA, localization workflows; JIRA-style ticketing/versioning
• Proven cross-functional leadership with internal and agency partners, and regulated stakeholders (incl. managing international publishing)
• Mindset: pattern over bespoke, two-speed focus, ruthless clarity, calm prioritization, and strong coaching/communication
• Commitment to integrity, safety, inclusion, and quality

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$89,700.00 - $145,700.00

The total compensation package for this position will also include annual bonus

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

• Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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