Digital Business Analyst

At Damana Insurance in Bahrain, we are currently recruiting for a Digital Business Analyst.

As a Business System Analyst specializing in the insurance industry, you will be responsible for analyzing complex business processes, identifying areas for digital optimization, and collaborating with cross-functional teams to implement innovative solutions. Your role is pivotal in enhancing operational efficiency, customer experiences, and overall business success in the insurance and broking domain.

Main Responsibilities.

1. 1. Requirement Elicitation & Documentation (30%)

• Collaborate with insurance and broking stakeholders to gather, analyse, and document business requirements.
• Translate business needs into clear, detailed digital project specifications.
• Perform in-depth analysis of existing processes, systems, and pain points.
• Create BPMN process workflows , identify process gaps, and propose innovative, scalable solutions.
• Work closely with IT and development teams to design digital solutions tailored for the insurance and broking domain.
• Define functional specifications and produce BRDs, Functional Specification Documents, and Integration Documents.

2. Enterprise Architecture Alignment(20%)

• Ensure all digital solutions are aligned with the enterprise architecture framework and internal standards.
• Continuously update related assets (business processes, architecture diagrams, data flows, system inventories) in iServer or equivalent EA tools.
• Facilitate change management efforts to ensure architectural artifacts remain accurate and up to date

3. Process Enhancement Initiatives(20%)

• Analyze existing business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for improvement
• Design and implement process optimization initiatives to increase operational efficiency, reduce costs, and improve service delivery
• Develop and maintain process documentation, including standard operating procedures (SOPs), workflow diagrams, and process maps
• Monitor key performance indicators (KPIs) and metrics to measure the effectiveness of process enhancements
• Facilitate workshops and training sessions to drive adoption of new or improved processes
• Recommend and implement automation solutions to streamline repetitive tasks and reduce manual effort

4. System Support (30%)

• Provide technical support for business applications, systems, and software platforms
• Troubleshoot and resolve system issues, errors, and user-reported problems in a timely manner
• Maintain system documentation, including configuration guides, troubleshooting procedures, and knowledge base articles
• Support user access management, including account creation, permissions, and security protocols
• Conduct user acceptance testing (UAT) for system enhancements and new implementations
• Provide end-user training and support to maximize system utilization and user proficiency
• Track and manage support tickets through completion, ensuring adherence to service level agreements (SLAs)

Education and qualification

• Bachelor's degree in Computer Engineering.
• Proven experience as a Business Analyst in the insurance and broking sector