Digital Business Analyst (Insurance Sector)

We are seeking a detail-oriented and proactive Digital Business Analyst to join our dynamic team. In this role, you will play a critical part in transforming our digital initiatives and enhancing customer experiences. You will collaborate with cross-functional teams to analyze business needs, develop innovative solutions, and drive the implementation of digital projects within the insurance sector.

Key Responsibilities

• Requirements Gathering: Collaborate with stakeholders to capture, document, and validate business requirements, ensuring alignment with organizational goals and customer needs.
• Data Analysis: Evaluate data trends, KPIs, and metrics to identify opportunities for digital improvement within insurance products and services.
• User Experience: Partner with UX/UI designers to ensure solutions provide seamless and engaging user experiences.
• Project Management: Support digital project delivery, ensuring adherence to scope, timelines, and business objectives.
• Stakeholder Communication: Act as a liaison between business units, IT teams, and vendors to ensure effective communication and project alignment.
• Testing & Quality Assurance: Develop and execute test cases to validate solutions against requirements and quality standards.
• Agile Practices: Apply agile methodologies and leverage project management tools (e.g., Jira, Confluence) to facilitate efficient delivery.

Qualifications

• Bachelor’s degree in Information Technology, MIS, Business Administration , or a related field.
• 6+ years of experience as a Business Analyst, preferably within the insurance or financial services sector.
• Strong understanding of digital transformation initiatives in customer-facing services.
• Experience in requirements gathering, process mapping, data analysis, and testing .
• Familiarity with Agile/Scrum methodologies .
• Proficiency in tools such as Jira, Confluence, MS Office, or similar platforms .
• Excellent communication, documentation, and stakeholder management skills.
• Fluency in English
• Arabic is a Plus