Digital Commerce Development Lead

ABOUT YOUR NEW JOB

Coca-Cola HBC is looking for a Digital Commerce Development Lead, you will be responsible for shaping and executing the digital commerce strategy to drive customer acquisition, engagement, and success on the platform. This role blends strategic thinking with operational execution, requiring close collaboration across sales, marketing, and product teams to grow market share and enhance customer satisfaction.

ABOUT YOUR NEW JOB RESPONSIBILITIES

• Lead the development and execution of digital commerce strategies to accelerate customer acquisition and platform adoption.
• Oversee customer onboarding journeys to ensure seamless integration and early success.
• Partner with Business Development and Tele Sales teams to align digital initiatives with acquisition goals.
• Identify and present opportunities for entering new customer segments and market verticals.
• Monitor platform performance and customer satisfaction, driving continuous improvement initiatives.
• Analyze digital commerce metrics including order volume, channel performance, and customer growth.
• Champion customer-centric strategies to improve Net Promoter Score (NPS) and long-term loyalty.
• Sales team on-boarding with training to make sure they can keep close hands with the customers.
• Weekly follow-ups with the Sales team on all Digital KBIs.

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Key Business Indicators (KBIs):

• Customer Growth: Number of new customers acquired through digital channels.
• Platforms Share: Performance across orders, channels, and volume.
• Customer Satisfaction: Net Promoter Score (NPS) and platform engagement metrics.

ARE THESE YOUR SECERET INGRIDENTS

• Proven experience in digital commerce, customer acquisition, or platform development & FMCG Field experience.
• Strong strategic and analytical skills with the ability to translate insights into action.
• Excellent stakeholder management and cross-functional collaboration capabilities.
• Proven experience with digital platforms and customer success frameworks, driving engagement and satisfaction across diverse user bases. Skilled in leveraging Excel for data analysis, performance tracking, and reporting, enabling data-driven decision-making and continuous improvement in digital commerce initiatives.
• Results-oriented mindset with a focus on innovation and continuous improvement.

HOW WE WILL SUPPORT YOU

• You will have a buddy who will introduce you to the business, your daily routines during your onboarding period.
• International career opportunities: As a large and expanding company, we offer unique opportunities for role changes and enriching experiences and capabilities, including cross-functional transitions and international assignments.
• 4 unique core values: Customer first, We over I, Make it simple and Deliver sustainably form the foundation of a robust culture that enables continuous and sustainable growth.
• Competitive remuneration and social package

ABOUT YOUR NEW TEAM

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds, and education. We are willing to take a risk on the people we believe in, even if they do not have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP."

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.