Digital Commerce Manager

Job Responsibilities:

• Develop products with technical background in coordination with the concerned business lines in terms of initiating, preparing, planning, executing, delivery, post launching and closure of a new project.
• Develop new technicalities on the bank’s system, in coordination with the Business Analysis and Integration and IT Departments, related to developing a new digital commerce product or enhancing an existing one.
• Introduce new digital commerce products and services to improve business and maintain the bank's competitive edge.
• Act as a sole communicator for any digital channel vendor agreement; including obstacles in testing as a front-end / back-end user, integrations required based on testing results, analyzing results from a commercial perspective, and communicating it with vendor.
• Prepare User Interface and Customer Experience test scripts.
• Responsible for identifying priorities for testing results after evaluation of the business environment for Go-live.
• Responsible for setting and initiating business requirements in order to develop a new project/ system or enhance an existing one.
• Responsible for preparing the managed projects’ charter and plan and submitting them to the Project Management office.
• Ensure the project’s deliverables and objectives are set clear and well comprehended through organizing business meetings with the concerned business lines and external parties.
• Communicate regular project’s update to the Steering Committee and Project Management Office in coordination with the Head of Digital Commerce.
• Attend meetings with the concerned stakeholders and Third-Party Processors related to developing a new product or enhancing an existing one.
• Responsible for preparing the training materials to the concerned business line for a specific new product launched in order to ensure full customer awareness and satisfaction.
• Monitor projects’ post implementation to ensure customers satisfaction.
• Provide statistical data and prepare dashboard summarizing the product activities and performance measures for the purpose of tracking the channel/service performance and activation.
• Support the Commercial Team in managing the relation with merchants for the technical integration (ecom - QR) if needed.
• Ensure awareness of the full functionality of the newly developed electronic and digital commerce products / services.
• Continuously ensure that digital channels and services comply with regulatory/ schemes requirements.
• Ensure protection of data and staff awareness of related rules.
• Adopt the bank’s policies and procedures in order to guarantee that the bank’s business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, International Standards.
• Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.

Job Requirements:

• Bachelor’s Degree in Business Administration, Commerce, Economics, Finance or a related field from a reputable university.
• Minimum 8 years of experience in the banking field.
• Ability to demonstrate interpersonal and communication skills.
• High analytic and observational skills.
• Excellent knowledge of the products development stages and life cycle.
• Ability to handle projects and cross-functional relationships with different stakeholders.
• Deep knowledge of the bank’s products and services.
• Basic understanding of system design concepts, understanding of testing principles and processes.
• Problem solving capabilities.
• Ability to work under pressure.
• Fluency in Arabic and English (written/spoken).
• Very good computer skills.
• Analytical, Innovative, Self-motivated, Creative, and Proactive.

Job Type: Full-time