Digital Communication Channels Officer

Job Summary:

The role is focusing on managing, updating, and optimizing the organization’s digital communication platforms to ensure timely, accurate, and engaging communication with customers and stakeholders.

Job Responsibilities:

• Manage day‑to‑day content publishing across digital communication channels , including websites, mobile apps, email campaigns, SMS, push notifications, and social media platforms (where applicable).
• Ensure all digital communications are clear, consistent, customer‑friendly, and aligned with brand guidelines .
• Coordinate with internal teams (Marketing, Digital Banking, Customer Experience, Product, and Compliance) to develop and deliver communication campaigns.
• Support the execution of product launches, service updates, alerts, and customer notifications through digital channels.
• Monitor digital communication performance using analytics and reports, and recommend improvements to enhance reach, engagement, and effectiveness.
• Ensure compliance with internal policies, regulatory guidelines, and approval processes ,
• Maintain and regularly update digital content calendars and communication schedules.
• Handle customer feedback received through digital channels and escalate when necessary.
• Support crisis and service‑disruption communications to ensure timely and accurate customer messaging.
• Stay up to date with digital communication trends, tools, and best practices.

Job Qualifications:

• A suitable university
• Fresh graduate, preferably with experience in digital marketing.

Human Capital Sector