Digital Content Coordinator

General Description

This part time position consists of uploading digital content to our e-commerce platform and support of all digital marketing initiatives. In this multi-faceted role your main objective will be to translate the MFA Shop’s vision into creative digital content. You must be excellent at visual storytelling, passionate about design, the MFA Shop and the diverse set of brands we feature as part of our merchandise selection. Most importantly, be willing to collaborate and self-motivated. You will be responsible for uploading digital content and work closely with the General Manager of Retail to align overall brand visuals. In addition, preparing social media content for all marketing initiatives. The ideal candidate has a creative background in Marketing, Graphic Design or E-Commerce with a desire to identify areas of opportunity as well as have a strong analytical approach.

Responsibilities

• Prepare digital content for e-commerce platform and support of marketing initiatives
• Implement a holistic digital strategy across e-commerce platform
• Manage a weekly/monthly calendar that aligns website content with email and social initiatives
• Create compelling digital content that drives engagement
• Capture photos on-site and/or from retail vendors
• Proactively identify opportunities for A/B testing and optimization
• Analyze and report on sales of consumer data via Shopify Analytics to drive sales and growth
• Collaborate with key partners (i.e. Managers, Buyers & Museum Departments) to present cohesive brand strategies across sales channels
• Report business KPIs and growth objectives weekly and monthly, applying outcomes and opportunities for future strategies
• Create and assist in curating Home Page highlights and content pages
• Work collectively with the warehouse and Shop teams on order fulfillment
• Respond timely to customer inquiries
• Other duties assigned depending on operational priorities

Qualifications

• Bachelor’s or Associate degree in a related field preferred or an equivalent combination of experience and education from which comparable and demonstrable knowledge, skills and abilities have been achieved.
• 2-3 years’ experience working in digital marketing
• Strong understanding of design, the MFA Shop and featured brands
• Knowledge of digital marketing and e-commerce trends through past work experience or personal passion
• In depth understanding of web analytics
• Passion for product and storytelling and translating your efforts into meeting goals and objectives.
• Strong creative mind with an eye for graphic design and an appreciation of brand content
• Proficient in Shopify, Photoshop
• Experience working across digital platforms, Shopify, Google Analytics, Instagram and Facebook is a plus
• Excellent skills in writing and editing
• Exceptional critical thinking skills with an ability to problem solve and identify areas of opportunity
• Passionate about learning
• Well organized and self-motivated to complete assigned tasks
• Thoughtful communicator who loves to work collaboratively and always brings new ideas to the table

About the MFAH

The MFAH is an organization comprised of 600+ employees and 1,000+ docents and volunteers. The museum is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance, with 1M visitors annually. Our multifaceted institution includes multiple gallery buildings, a sculpture garden, two art schools, three eateries and two house museums for decorative arts. The encyclopedic collection numbers more than 70,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment.

Position Available:

Title: Digital Content Coordinator

Reports to: General Manager, Retail

Classification: Non Exempt/Hourly

Schedule: 24 hour work week – hours will vary

Pay Rate: $18.00/Hour

Work Location: Museum of Fine Arts, Houston

Working Conditions and Physical Demands

Work will primarily be performed in an office and retail store environment. Work will involve extended computer use. With or without reasonable accommodation, the individual selected must have the capacity to perform effectively all essential functions. In addition to the other demands mentioned, the demands of the job may or will include:

• Must undergo and meet company standards for criminal background check and reference checks.
• Extensive computer usage.
• Seeing, hearing, speaking, and writing clearly in order to communicate with staff, and others.
• Frequent sitting, standing and walking, which may be required for extended periods of time.
• Good vision or corrected by use of glasses and/or contacts for reading and viewing abilities.

Equal Opportunities for All

At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.

Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department: HR@mfah.org

Part Time Perks

• Metro commuter cards subsidized by the MFAH!
• Discounts – Part time staff receive discounts on purchases at the Museum shop and all on campus eateries.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.