Digital Experience Associate II

Position Summary

Summary of Essential Job Functions

• Monitor and enhance reporting for Ancillary Programs, such as Authorized User, Credit Protection, Credit Score, Merchant Offers, and Paperless.
• Identify, design, and create new reporting to improve oversight of programs.
• Analyze programs using data, customer insights, and process flows, to produce insights that can inform business strategy and identify areas to evolve or re-engineer.
• Produce data files that are needed to investigate or rectify potential system issues.
• Create and maintain forecasts and track performance against forecasts.
• Assist with building business cases for new initiatives.

Position Requirements

• Bachelor’s degree in business analytics or related field.
• 4+ years of relevant work experience in a similar role in a professional corporate environment.
• Proven track record of developing effective reports in Tableau, Adobe Analytics, and Power BI.
• Strong SAS and SQL skills.
• Proven ability to work with different departments to identify data solutions and implement them.
• Proven track record of creating analyses with recommendations that were implemented with measurable results.
• Experience creating process flows and procedures documents.
• Proficient in Excel, Word, PowerPoint.
• Strong communication skills – verbal and written.

Preferred (Not Required)

• Consumer credit card industry experience.
• Experience using Visio or Lucid Charts.
• Experience using Python and/or Snowflake.
• Lean and/or Six Sigma certification.