Digital Marketing Onboarding Specialist

Job Title: Digital Marketing Onboarding Specialist

Location(In-Office Role): VIV, 10999 Stahl Rd., Newburgh, IN 47630

Job Type: Full-time, In person, 8 hr. day shift (M-F)

Pay: Competitive Salary + Bonus ($10k-$15k on average)

Job Description:

VIV is seeking a highly motivated and detail-oriented Digital Marketing Onboarding Specialist to join our dynamic team. This role is crucial in ensuring a smooth and efficient onboarding process for our new clients, helping them to understand and utilize our digital marketing services effectively. The ideal candidate will have excellent communication skills, a strong understanding of digital marketing strategies, and a passion for customer service.

About VIV:

VIV is a leading B2B SaaS company specializing in providing innovative digital marketing solutions that help thousands of businesses enhance their online presence and drive growth across the U.S. We pride ourselves on delivering exceptional service and customized strategies to meet the unique needs of our clients. Our partnership with Evolv allows us to offer cutting-edge technology and insights, ensuring our clients stay ahead in the competitive digital landscape.

Responsibilities:

• Client Onboarding: Guide new clients through the onboarding process, ensuring they understand the full range of VIV's digital marketing services and how to utilize them effectively.

• Account Setup: Assist clients in setting up their accounts, including configuring their dashboards, integrating their existing tools, and customizing their settings.
• Training and Support: Provide comprehensive training sessions and ongoing support to clients, addressing any questions or concerns they may have about our services and platforms.
• Strategy Development: Collaborate with clients to develop tailored digital marketing strategies that align with their business goals and objectives.
• Performance Monitoring: Track and analyze client performance data to ensure the effectiveness of their digital marketing campaigns and suggest improvements where necessary.
• Feedback Loop: Gather client feedback and work with internal teams to enhance our services and improve the onboarding experience.
• Documentation: Maintain detailed records of client interactions, onboarding progress, and any issues encountered to ensure seamless communication and support.

• Continuous Improvement: Stay up-to-date with the latest digital marketing trends and best practices to provide clients with the most current and effective strategies.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field.

• Proven experience in digital marketing, client onboarding, or customer service.
• Strong understanding of digital marketing concepts, including SEO, PPC, social media, and content marketing.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in digital marketing tools and platforms.
• Analytical mindset with the ability to interpret data and provide actionable insights.

• High attention to detail and strong organizational skills.

Benefits:

• Competitive Salary: We offer a market-competitive salary that reflects your skills and experience.

• Health & Wellness: Comprehensive health, dental, and vision insurance to support you and your family’s well-being.
• Retirement Plan: Access to a 401(k) plan with company matching to help secure your financial future.
• Paid Time Off: Generous PTO policy, including holidays, to ensure you have time to recharge.
• Professional Growth: Opportunities for continuous learning, development, and career advancement within a growing company.
• Team Environment: Be a part of a collaborative and supportive team that values innovation and creativity.

Join VIV and be a part of a forward-thinking team that is dedicated to driving digital success for businesses. If you are passionate about digital marketing and enjoy helping clients achieve their goals, we want to hear from you!