Digital Media and Customer Support Officer

Digital Department

Manage and monitor all digital platforms including Facebook, Instagram, TikTok, YouTube, and LinkedIn.

• Plan and execute digital marketing campaigns to generate leads.
• Prepare and schedule creative content (posts, reels, ads, stories) aligned with company goals.
• Track analytics, engagement, and campaign performance to improve results.
• Stay updated with latest digital marketing trends and suggest innovative ideas.
• Ensure timely response to online inquiries received through digital platforms.

2. Customer Support

• Handle customer inquiries related to travel packages, bookings, and services.
• Provide detailed travel plans and share package information with clients.
• Conduct customer calling for new leads, follow-ups, and closing of sales.
• Qualify mature leads and maintain proper records of interactions.
• Coordinate with operations, finance, and other departments to ensure smooth service delivery.
• Maintain a professional and helpful attitude while dealing with customers.
• Ensure customer satisfaction through prompt and effective communication.

3. Voice Over & Videos for Social Media Platforms

• Provide clear, professional, and engaging voice-over for company advertisements and videos.
• Support in script reading and voice recording for digital campaigns.
• Ensure the voice tone matches the brand image and message.
• Contribute ideas for video content and assist in execution.

Requirements

• Education: Bachelor’s or Master’s in Communication, Media Studies, or BBA.
• Experience: 1–2 years in digital media/customer support.
• Skills:
• Strong communication and interpersonal skills.
• Confident spoken English & Urdu.
• Good personality and professional attitude.
• Ability to multitask and manage workload effectively.
• Strong digital media knowledge and customer service skills.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person