Digital Services Specialist

We are growing and are looking for Digital Service Specialist!

• Do you have knowledge of banking regulations?
• Do you have excellent focus and time management skills?
• Do you have work experience with digital platforms?

If so, we invite you to consider a career at American 1 Credit Union. Below are more details before you decide to apply:

• Position: Digital Service Specialist
• Location: On site in our Home Office Branch
• Hourly: $21.13/hour
• Benefits start on day one: Health, Dental, Vision, Responsible Time Off
• All offers of employment are contingent upon background screens.

The Digital Services Specialist will ensure the efficient flow and handle daily administration of the online banking platform, digital payment processing, and balance general ledger accounts. The Digital Services Specialist will fulfill the assigned responsibilities by employing the core values of being Focused, Engaged, Trustworthy, Humbly Confident, and an Achiever.

Essential Job Functions:

• Focus on Purpose: Monitor the flow and processing of transactions related to digital payments, mobile deposits, and daily administration of the online banking programs.
• Accountability: Adheres to regulations and processes digital payments and disputes within the allotted timeline. Analyzes fraud trends and reports them to the Digital Services Manager.
• Online Banking Administration: Daily administration and support for branches and members on the online banking platforms.
• Digital Payments and Mobile Deposit Processing: Daily processing of digital payments through bill pay, A2A and P2P platforms, and remote mobile deposits. Handles dispute processing for all digital payment channels.
• General Ledger Balancing: Reconciles daily the settlements of digital payment and mobile deposits.
• Trustworthy: Maintains confidentiality and integrity of all member accounts as well as confidentiality with employees. Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements.
• Diversity, Equity, and Inclusion: Committed to building and supporting a culture that is inclusive for all.

Competencies Required:

• People Focused and Strong Communication: Empathetically seek understanding of what members and employees require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
• Achiever, Initiative, and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carry out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.
• Focused, Decision Making and Problem-Solving: Has a strong sense of urgency about proactively solving problems and getting work done; gains support by collaborating effectively for ideas, proposals, projects, and solutions, takes initiative; makes and/or facilitates decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
• Engaged and Collaborative: The capacity to create an achievable vision for the future by engaging and collaborating with the VP of Payments, Card Services, and Finance teams, to foresee longer-term developments, envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo.
• Trustworthy, Reliability, and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Ensures core processes, policies, and procedures are followed.

Key Accountabilities:

• Online Banking administration
• Digital Payment processing
• Mobile Deposit processing
• General Ledger Balancing

Requirements:

• A minimum education of high school diploma or GED.
• Demonstrated ability to produce documents, spreadsheets, databases, etc. with Windows-based software.
• Basic Accounting knowledge regarding general ledgers

The Ideal Candidate:

• Is detail-oriented and curious and will leverage research to mitigate fraud losses.
• Ability to balance General Ledgers and knowledge of Excel.
• Has an aptitude for accounting practices.
• Possesses attention to detail and organizational skills.
• Good verbal and interpersonal communication skills.
• Ability to maintain a strict standard of confidentiality.
• Ability to meet deadlines and perform under pressure.
• Requires independent judgment.
• Good clerical/filing/office skills

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.