Digital Support Specialist

Ecolab is seeking a Digital Support Specialist to work as a liaison between customers and technical teams to identify issues and make sure they are resolved in a timely manner.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Assists in formulating and defining project scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Responsible for understanding the technology, business processes and opportunities in the context of the technical and business requirements.
• Works on solutions that enable the organization to achieve its goals.
• Partners with stakeholders in order to elicit, analyze, communicate, document and validate requirements for changes to business processes.
• Revises existing system difficulties as necessary.
• Ensures testing requirements are met.
• Documents business requirements.
• May specialize in: SAP/ERP, Functional, Global Business Office, Tools, Disaster Recovery, Metrics Communication, and Methodology.

Minimum Requirements:

• Bachelor’s degree in business, communications, IT or similar
• 2 years of experience in IT
• 2 years’ experience working in customer service or help desk
• No immigration sponsorship is available for this role at this time

Preferred Qualifications:

• Intermediate to Advanced skills in MS Office
• Excellent analytical and problem solving skills
• Self-motivated and process oriented

The pay range for this position is $57,800.00 - $86,800.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Nuestro compromiso con una cultura de inclusión y pertenencia
Ecolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.