Digital Workplace Services Specialist

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and is looking for a talented and motivated " Digital Workplace Services Specialist " to join our team located in Sarıyer/Istanbul.

Members of the Digital Workplace Services team support Telco, PC, software & hardware asset management as well as ensuring best-in class support services that enable the regional workforce to work from anywhere, anytime in a secured environment.

Responsibilities

• Engagement with enterprise strategies to align with and support critical business objectives
• Ensure compliance, standardization and lifecycle management of all workplace assets and services
• Support key supplier relationships, service improvements and implement required changes to deliver operational excellence
• Standardization and support of telecommunications operations and products
• Use ServiceNow in accordance to Otis standard practices
• Maintain the ServiceNow CMDB
• Engage with global resources and tools for architecture expertise and support
• Timely resolution of incident and request tickets within the workplace services scope
• Interact within a diverse and global team environment with cross team collaboration throughout the organization
• Coherently describe technical issues and participate with remediation activities
• Participate with project planning and management

Requirements

• Have a Bachelor’s Degree in Computer Science or related field
• Minimum 2 years of experience in a similar position
• In-depth knowledge of Microsoft collaboration technologies and product expertise, including O365, Exchange, Lync/Skype for Business and Teams,
• Exceptional command of written and spoken English
• Excellent problem-solving skills and ability to prioritize multiple tasks efficiently
• Strong communication skills
• Agile learner, open to change
• ITIL or equivalent certification is a plus

Apply today to join us and build what’s next!