Dir, Quality & Engineering - OEM

BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID : 19006
Employment Type : Full Time
Job Category : Warehouse/Distribution
Work Location : Maple Grove, MN (OEM BU)

Brief Position Summary

The Director of Quality and Engineering is responsible for leading the organization's Quality Management System (QMS), Engineering, and Technical Services in support of Sales and Operations across AIS. This role requires deep expertise in quality and engineering, as well as the ability to develop, implement, and manage systems that ensure customer satisfaction. It involves process analysis and cross-functional leadership across sourcing, procurement, operations, sales, and value analysis/value engineering (VA/VE).

Duties and Responsibilities

• Be Curious, Be Open-Minded:
  Embrace lifelong learning; ask questions when things don’t make sense and explore alternatives.
• Passionate Team Player:
  Build and execute plans while considering company-wide impact. Lead cross-functional teams to accomplish objectives.
• Say-Do:
  Make decisions, communicate them clearly to stakeholders, and take ownership of outcomes.
• Get to Yes:
  Adapt and adjust to challenges with determination and creativity; find a path forward even when the solution isn’t obvious.
• Customer-Focused:
  Maintain a strong focus on delivering a best-in-class experience for both internal and external customers.
• Oversee and manage the consolidated Quality Management System to ensure compliance with all regulatory and certification requirements across AIS.
• Supervise quality inspection and regulatory compliance personnel responsible for product compliance and quality assurance.
• Develop and maintain tools and techniques to evaluate the quality of AIS products and services.
• Manage the Quality Collaboration and Design System to ensure continuous processing and closure of all items.
• Oversee creation and integration of system procedures and work instructions within the AIS Operations Binder, including supporting forms and documentation.
• Manage technical documentation in the Prophet 21 (P21) ERP system to ensure accuracy and consistency (e.g., part numbers, descriptions, and other critical data).
• Lead the engineering sales team to support Sales Operations with technical and engineering requirements.
• Act as the liaison between engineering, sales, and quality teams to ensure seamless coordination for non-standard or custom goods.
• Communicate issues related to product quality or engineering with key stakeholders in a timely and effective manner.
• Ensure that all OEM, Discreet, and VMI products meet quality, regulatory, and compliance requirements, achieving a 99.95% On-Time Delivery (OTD) rate.
• Deliver smooth, efficient services that align with customer and supplier expectations.
• Partner with Sales and customers to review VA/VE products, services, and processes as needed.
• Collaborate across departments to support Continuous Improvement projects, including Lean and Kaizen events.
• Maintain strong relationships with partner companies to incorporate lessons learned and best practices into AIS quality and technical sales programs.
• Promote and drive MSC’s culture across departments, ensuring alignment with the company’s vision and values.
• Participate in special projects and perform additional duties as assigned.

Education and Experience

• Bachelor’s degree in Mechanical or Industrial Engineering (or equivalent experience) required
• Minimum of 5 years of managerial experience required
• Demonstrated track record of operational control and results

Skills

• Technical drawing and engineering knowledge
• Expertise in quality systems and standards
• Excellent verbal and written communication skills
• Strong problem-solving capabilities
• Personnel management experience
• Ability to adapt to changes in operations and technology
• Strong persuasion and negotiation skills
• Project management expertise
• Proficiency in Microsoft Office (Excel, PowerPoint, Project Management)
• Experience with ERP systems, particularly Prophet 21
• Logistics knowledge
• Familiarity with Lean Management principles

Other Requirements

Valid driver’s license
Ability to travel up to 30% of the time

Compensation starting at $133,000 - $148,000 depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.



WHY MSC?



People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.