Direct Sales Agent (Banking)

Role Summary

We are looking for a dynamic, target-driven Direct Sales Agent to join our retail banking team in Qatar. As a DSA, you will be the primary driver of customer acquisition outside of branch premises, conducting fieldwork across Doha and its suburbs. Your main goal is to promote and sell a range of retail banking products (liabilities, assets, and third-party products) to individuals and small businesses, in strict adherence to Qatar Central Bank (QCB) regulations.

Key Responsibilities

1. Customer Acquisition & Field Sales

• Actively prospect and acquire new customers for CASA (Savings/Current Accounts) and term deposits.
• Achieve monthly sales targets for unsecured and secured lending, including Personal Loans, Credit Cards, Auto Loans, and Mortgage Loans; products often tailored for both Qatari nationals and expatriates.
• Generate leads through door-to-door (D2D) sales, cold calling, networking, referrals, and participating in local promotional events.
• Cross-sell third-party products, such as life and general insurance, with a focus on Sharia-compliant options for Islamic banking customers where applicable.

2. Customer Needs Assessment & Product Presentation

• Conduct thorough needs assessments to understand the customer’s financial goals, then tailor and present the most suitable banking solutions.
• Educate customers on product features, benefits, terms, and fee structures, addressing any questions or concerns.

3. Documentation & Strict Compliance (AML/KYC)

• Guide customers through the application process and ensure the collection of all required documentation (QID, salary certificate, bank statements, etc.), keeping files clean to avoid rejections.
• Adhere strictly to the Qatar Central Bank (QCB) regulations, and the Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) Law No. 20 of 2019. Ensure all KYC (Know Your Customer) norms are followed meticulously.
• Maintain complete transparency and integrity in all sales transactions, and promptly report any suspicious activities to the compliance team.

4. Relationship Management & CRM

• Build and maintain strong, trust-based relationships with new and existing clients to foster loyalty and encourage repeat business and referrals.
• Provide exceptional customer service and support throughout the sales process and post-onboarding journey.
• Maintain accurate, daily records of all sales activities, customer interactions, and pipeline status in the bank’s CRM system.

5. Market Feedback & Professional Development

• Stay informed about industry trends, competitor offerings, and any regulatory changes that may affect the bank's products.
• Provide regular feedback to management on customer preferences, market dynamics, and potential areas for improvement in sales strategies.
• Participate in all training and professional development programs to enhance product knowledge and sales techniques.

Qualifications & Requirements

Essential:

• Education: Bachelor’s degree in Business, Marketing, Finance, or a related field is required.
• Experience: Minimum 2 years of experience in direct sales, specifically in the banking or financial services sector in Qatar.
• Local Availability: Currently residing in Qatar and able to start immediately, with a valid Qatar ID (QID) and a transferable sponsorship (NOC).
• Language: Fluency in both English and Arabic is preffered.

Pay: QAR8,000.00 per month

Application Question(s):

• Do you agree with the salary bracket provided (8000 QAR)?

Education:

• Bachelor's (Required)

Experience:

• Banking: 2 years (Required)

Work Location: In person