Direct Sales Processes Operations Manager

Job Title: Direct Sales Processes Operations Manager

Location: Pune

Experience : 6+years

Role Overview:

The Direct Sales Processes Operations Manager role is responsible for ensuring seamless coordination between dealers, vendors, and the city sales team, while managing backend operations, subscriptions, procurement, and reporting. This position plays a key role in supporting daily sales operations, maintaining high productivity levels, and ensuring accurate execution of sales initiatives.

Key Responsibilities:

• Coordinate daily with dealers, vendors, and the city sales team for operational requirements.
• Follow up on renewals and new acquisitions, ensuring timely order processing in the CRM.
• Manage subscriptions for The Times of India (TOI) and Maharashtra Times (MT).
• Manage complaints and resolution.
• Oversee procurement and distribution of promotional materials and other related items.
• Manage backend team productivity, salary processing, and invoice management.
• Implement TOIC/ETIC orders as per guidelines.
• Maintain accurate MIS tracking and prepare timely reports for management.
• Support other operational functions as required by the sales team.

Required Skills & Qualifications:

• Bachelor’s degree in business administration, Operations, Sales, or a related field.
• Minimum 6 years relevant experience in d irect sales processes operations
• Experience in sales operations, coordination, or backend support roles.
• Proficiency in CRM systems and MS Office Suite (Excel, Word, PowerPoint).
• Experience in SAP and Salesforce.
• Proficiency in English and Marathi is a must.
• Strong coordination, communication, and follow-up skills.
• Ability to multitask and work under tight deadlines.
• Attention to detail and a problem-solving mindset.