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Job Description:
Salesforce Product Owner
Role Summary
The Salesforce Product Owner is responsible for owning, governing, and operating the business aspects related to the global Salesforce platform. This role ensures disciplined decision-making, clear demand prioritisation, and tight alignment across regions, practices, and technology—translating business intent into scalable, executable outcomes.
The Salesforce Product Owner is responsible for owning, governing, and operating the business aspects related to the global Salesforce platform. This role ensures disciplined decision-making, clear demand prioritisation, and tight alignment across regions, practices, and technology—translating business intent into scalable, executable outcomes.
Key Responsibilities
Global Operating Model & Governance
- Own and evolve the global steering group operating model, ensuring consistent adoption and alignment across all regions and practices.
- Lead the global steering cadence with rigor, driving decisions, risks, and actions through to resolution.
- Coordinate global-level decision-making and maintain a single, trusted source of truth across markets.
- Provide leadership with transparent, unfiltered visibility into issues, blockers, risks, and trade-offs.
Demand Management & Prioritisation
- Own the global demand management process, structuring, filtering, and sequencing requests before they enter Technology delivery.
- Facilitate demand intake across regions and practices, eliminating noise and clarifying true business needs.
- Assess downstream impacts of proposed changes across markets, practices, data, processes, and technology.
- Surface cross-market interdependencies early, preventing duplication, conflict, or misaligned initiatives.
Business–Technology Integration
- Act as the connective tissue between business strategy and technology execution, translating priorities into clear, actionable delivery expectations.
- Ensure system and process integration across the growth ecosystem, with a strong focus on scalability and reuse.
- Partner closely with Technology to align demand with available capacity, constraints, dependencies, and release plans.
Sales & Growth Enablement
- Drive global sales process optimisation to improve efficiency, consistency, and scalability.
- Own and mature the Global Solutions Request (GSR) and demand management processes.
- Oversee Salesforce workflow automation, user interfaces, and release coordination to enable growth teams.
- Ensure solutions are designed with end-to-end usability, adoption, and operational impact in mind.
Continuity & Momentum
- Maintain institutional knowledge and historical context to prevent rework and ensure continuity across leadership changes and programme phases.
- Protect momentum by anticipating risks, resolving dependencies, and keeping complex, interlocking initiatives aligned.
Location:
DGS India - Coimbatore - KGISL Tech Park
Brand:
Merkle
Time Type:
Full time
Contract Type:
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