Director & Associate Client Executive, Financial Services Strategic Partnerships

Liberty Mutual is seeking a Director & Associate Client Executive to own, lead, and grow a portfolio of strategic partners within the SPG Financial Services vertical. You will set the vertical growth strategy and operating model, translate partner and market insights into prioritized plans, and lead relationship managers in a matrixed environment to drive profitable growth, retention, and expansion. This highly visible role reports to the VP of Financial Services, Strategic Partnerships Group.

The Strategic Partnerships Group (SPG) sits within US Retail Markets Distribution & Marketing and is responsible for delivering incremental, profitable growth through strategic third‑party relationships. SPG partners with a diverse set of organizations to generate high‑quality personal lines business for Liberty Mutual’s Direct channel, including through affinity marketing, embedded integrations, and appointed direct agency relationships. The team plays a critical role in Liberty Mutual’s omni‑channel distribution strategy by unlocking differentiated access to customers, driving mutually beneficial outcomes, and collaborating cross‑functionally across product, underwriting, analytics, technology, and operations to scale sustainable growth.

Job Responsibilities

• Own the sub-vertical growth strategy and operating model for a growing portfolio of Financial Services partners
• Translate partner objectives into multi-quarter roadmaps and governance (QBRs, steering committees, decision forums) that drive decisions and accountability.
• Lead and coach relationship managers in a matrixed environment, ensuring consistent account planning, executive communications, and delivery against partner commitments.
• Drive performance through analytical, data-backed leadership: assess penetration, conversion, retention, channel mix, and ROI/unit economics; identify root causes and prioritize actions.
• Orchestrate cross-functional delivery of initiatives spanning digital marketing, lifecycle/journey improvements, martech and measurement, and digital integrations—managing scope, timelines, dependencies, and stakeholder alignment.
• Serve as executive sponsor and trusted advisor to partners; build C-level relationships and lead executive-level reviews with executive-ready narratives/decks that clearly outline strategy, performance, risks, required decisions, and recommendations.
• Establish scalable best practices across the portfolio (testing/measurement standards, playbooks, partner communications, escalation paths) to improve speed-to-market and consistency.
• Manage escalations and partner health (integration issues, compensation changes, service gaps, performance shortfalls) with rapid resolution and retention focus.
• Lead new partner contracting and renewals through close collaboration with Legal/Compliance and Finance on deal terms and risk.

What You Bring

You have led in a client-facing, partner-driven environment, building trusted executive relationships and influencing outcomes in a matrixed organization. You combine strategic thinking with strong operational follow-through, translating partner and market insights into clear plans, governance, and measurable results. You’re highly analytical and metrics-driven, using data to diagnose performance, uncover opportunities, and communicate concise, executive-ready recommendations. You collaborate effectively across teams to deliver initiatives spanning digital marketing, measurement/attribution, journey optimization, and digital integrations. Experience in financial services (banks/fintech/credit), consulting, strategic partnerships, or performance marketing/digital growth is preferred.

• Bachelor`s degree or equivalent experience required
• Advanced degree such as MBA and/or CPCU certification preferred
• In-depth knowledge of insurance operations including underwriting, sales, and loss prevention operations, as well as marketing, underwriting and financial analysis
• In-depth knowledge of the Company`s services, products, and marketing techniques; insurance contracts, funding, and rating; and management
• Highly effective oral and written communication skills, including, interviewing, training, presentation, persuasion, and negotiations
• Demonstrated ability to organize, lead and get work done through others

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco