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Director, Business Operations
Director, Business Operations
College Board - Operations
Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
Role Type: This is a full-time position.
About the Team
The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. Due to its central role in supporting College Board’s mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.
About the Opportunity
As the Director, ADO Business and Operations, you serve as a trusted strategic partner to the Vice President of Assessment Delivery Operations. In this role, you translate vision into action by shaping, prioritizing, and advancing high-impact initiatives across the division. You are accountable for driving complex, cross-functional efforts from concept through execution, including strategic framing, analysis, planning, stakeholder alignment, risk management, and delivery. You ensure divisional priorities are clearly defined, sequenced, and executed with discipline and transparency. You bring strong strategic thinking, operational leadership, project and portfolio management expertise, and analytical rigor to guide decision-making and continuous improvement efforts. Through influence and coordination across teams, you help strengthen operating rhythms, increase organizational effectiveness, and deliver measurable business outcomes.
In this role, you will:
STRATEGIC TRANSFORMATION & PROJECT LEADERSHIP (50%)
- Lead and manage high-priority initiatives on behalf of the Vice President in support of Assessment Delivery’s digital and operational strategy
- Act as a strategic extension of the VP, driving alignment, surfacing risks, and ensuring cross-functional execution across leadership priorities
- Partner with other Special Project Leads within Operations to coordinate and advance division-wide strategic initiatives
- Prioritize and sequence short- and long-term workstreams across Assessment Delivery leadership, identifying dependencies, tradeoffs, and risk mitigation strategies
- Simultaneously manage multiple highly visible, enterprise-impact projects, ensuring business objectives, milestones, and outcomes are clearly defined and achieved
- Maintain a big-picture view of the division to ensure initiatives are delivered on time, within scope, and aligned to strategy
- Develop strong cross-functional relationships and maintain working knowledge of key products, processes, and operating models
- Translate complex data into actionable insights; structure large data sets, analyze findings, and develop executive-ready presentations and recommendations
CONTINUOUS IMPROVEMENT & OPERATIONAL EXCELLENCE (25%)
- Champion a culture of continuous improvement across Assessment Delivery teams, supporting an ongoing program of operational and structural change
- Lead and facilitate process improvement workshops to generate solutions and drive measurable efficiency gains
- Analyze complex data to identify root causes and recommend innovative solutions in ambiguous situations
- Establish quality controls and performance indicators to identify improvement opportunities and sustain standards
EXECUTIVE STRATEGIC SUPPORT (25%)
- Serve as a trusted advisor and confidential strategic partner to the Vice President, providing direct support on sensitive, high impact priorities
- Represent the VP in meetings and working sessions, driving clarity, alignment, and follow-through on strategic initiatives
- Convene and facilitate strategic conversations across divisional leadership; co-develop agendas and executive materials, and drive accountability on action items
- Collaborate with leadership and key stakeholders to manage communications, readiness, and execution of division-wide initiatives
- Work closely with Operations project leads and cross-functional partners to advance strategic priorities spanning multiple teams
About You
Exceptional candidates can effectively speak to:
- 3-5 years of experience in project, program, or strategic operations management
- Demonstrated experience using data to inform strategic decision-making, including synthesizing complex datasets into clear insights and recommendations
- Advanced experience analyzing data (e.g., trend analysis, root cause analysis, forecasting, scenario modeling) to identify risks, opportunities, and performance gaps
- Experience designing and developing dashboards, performance metrics, and executive-level reporting to monitor strategic initiatives
- A reputation as an exemplary change agent with proven experience initiating, leading, and managing complex, cross-functional initiatives
- Experience applying innovative thinking and analytical rigor to solve ambiguous business problems
- The ability to seamlessly shift between strategic-level thinking and hands-on execution, with comfort operating at both levels
- Proven ability to influence and work effectively at all levels of the organization, adapting communication style to diverse audiences
- The ability to maintain focus on desired outcomes while adapting to evolving priorities and constraints
- A strong desire to continuously learn and improve, using feedback and performance data to course-correct
- Familiarity with agile methodologies (preferred)
- Bachelor’s degree (or equivalent experience) required
- The ability to travel 6-8 times a year to College Board offices or on behalf of College Board business.
All roles at College Board require:
- A passion for expanding educational and career opportunities and mission-driven work
- Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
- Clear and concise communication skills, written and verbal
- A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
- A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
- A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
- Authorization to work in the United States
About Our Process
- Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.
- While thehiring processmay vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership and reference checks.
What We Offer
At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
- The hiring range for this role is $80,000 – 125,000.
- Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
- We aim to make our best offer upfront, rooted in fairness, transparency, and market data.
- We adjust salaries by location to ensure fairness, no matter where you live.
You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our
careers page
for more.
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