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Director- Call Center

About NationMind LLC:

NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Director- Call Center to join our growing team.

Role: Director- Call Center
Location: Indianapolis, IN
Full-time

Qualifications

Bachelor’s degree in healthcare, business, or related field preferred
5+ years of call center leadership experience (healthcare or human services strongly preferred)
Strong understanding of call center KPIs, performance management, and reporting
Experience managing high-volume inbound and outbound call environments
Demonstrated ability to lead, coach, and build engaged teams
Strong analytical, organizational, and problem-solving skills
Excellent verbal and written communication skills
Ability to manage competing priorities in a fast-paced environment
Experience in behavioral health, social services, or similar service-based settings preferred

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