Director, Case Management, Baptist Jacksonville

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Director, Case Management, Baptist Jacksonville

The Director of Case Management is responsible for driving outcomes, procedures, and operational processes for the system-wide Case Management program across Baptist Health’s adult hospital campuses. Reporting directly to the Executive Director of Care Coordination, this leader provides both strategic and operational oversight to ensure high-quality, efficient, and patient-centered care coordination throughout the inpatient setting.

This role provides direct leadership, mentorship, and accountability oversight for the Managers of Inpatient Case Management while supporting operational excellence initiatives focused on patient throughput, length of stay management, readmission prevention, discharge planning, and capacity optimization.

The Director partners closely with Social Services leadership to develop and implement collaborative, team-based models of care that drive positive patient outcomes, enhance the patient experience, and support operational success across the organization. This leader also works in close partnership with hospital and system leadership to ensure patients and families experience seamless access to care throughout the continuum of care.

Director, Case Management Responsibilities:

• Provide strategic and operational leadership for the system-wide inpatient Case Management program across adult hospital campuses

• Lead, mentor, and support Managers of Inpatient Case Management while promoting accountability and leadership development

• Drive initiatives focused on patient throughput, length of stay reduction, readmission prevention, discharge planning, and capacity management

• Collaborate with Social Services leadership to implement integrated, team-based care coordination models

• Partner with hospital and health system leadership to improve operational efficiency and patient outcomes

• Ensure compliance with regulatory standards, accreditation requirements, and organizational policies related to care coordination and case management

• Support patient-centered care transitions and continuity of care across the healthcare continuum

• Analyze operational and quality metrics to identify opportunities for process improvement and performance optimization

• Foster a culture of collaboration, accountability, service excellence, and continuous improvement

Director, Case Management Experience Requirements:

• Progressive leadership experience in Case Management, Care Coordination, or Utilization Management within an acute care healthcare environment required

• Experience leading inpatient Case Management teams and operational initiatives required

• Demonstrated experience with throughput management, discharge planning, length of stay reduction, and readmission prevention initiatives preferred

• Strong operational, strategic, and interdisciplinary leadership experience required

• #LI-BHS

Director, Case Management Education Requirements:

• Master’s degree in Nursing, Healthcare Administration, Social Work, or related healthcare field required

Licensure/Certification Requirements:

• Current applicable clinical licensure preferred

• ACM, CCM, or related Case Management certification preferred

Primary Location:

Downtown - 841 Building