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Director-Change Management-MSHS-Full Time

Description

Director-Change Management-MSHS-Full Time

Reporting to the Vice President, Strategic Program Management, the Director of Change Management supports the Strategic Program Office and the broader system at large by building, scaling, and operationalizing a Center of Excellence (CoE) within the Strategic Program Office (SPO) to support change management across the health system. The role will focus on development of frameworks, tools, talent, team, and culture that will engender lasting organizational change for strategic projects and programs. This leader will serve as the system’s leader on change management practices, blending strategic vision with practical execution. An independent, enterprise-wide perspective on change for high-visibility programs will help leaders anticipate and address the human dimensions of change before they become barriers to delivery. This role will partner directly with the Vice President of Strategic Program Management, clinical and operational executives, and program delivery teams to ensure that major programs are met with readiness and engagement.

Responsibilities

Center of Excellence (CoE) Design and Operations

Work with the VP of Strategic Program Management to build the foundational architecture of the Change Management CoE, including its charter, operating model, governance structure, and value proposition to the enterprise.

Define the CoE service model, clarifying when the CoE leads directly, embeds practitioners in programs, or provides advisory and coaching support to project teams.

Identify opportunities to modernize and strengthen change practices based on lessons learned, stakeholder feedback, and healthcare industry best practices.

Identify patterns across programs where change efforts are struggling and use those insights to strengthen shared tools, close gaps in available resources, and raise the overall maturity of change practice across the organization.

Track adoption metrics and change outcomes to continuously refine the CoE approach and maintain a business case for ongoing CoE investment that connects structured change management to measurable adoption and success metrics.

Enterprise Change Frameworks, Tools, and Knowledge

Develop and continuously refine enterprises change management frameworks, playbooks, toolkits, and templates grounded in evidence-based methodologies (e.g., ADKAR, Kotter).

Serve as the system's central resource and authority on what excellent change management looks like in practice, maintaining the knowledge repository of frameworks, case examples, lessons learned, and tools that teams can draw from independently.

Establish and communicate clear standards for change management quality across the SPO portfolio, equipping program and project teams with the resources to self-assess and elevate their own work rather than relying on the CoE for step-by-step direction.

Strategic Program Change Strategy and Delivery

Partner with program managers and project leaders to develop comprehensive change strategies for major initiatives (e.g., enterprise transformation, service line redesign), ensuring alignment with clinical, operational, and workforce needs.

Review project-level stakeholder analysis, change impact assessments, readiness assessments, communication planning, training strategy design, and adoption monitoring across the SPO portfolio.

Assist with developing clear, targeted communication strategies that articulate why change is needed, what is changing, and how things are changing across all workforce segments, from frontline staff to the executive team.

Provide direct change leadership on the highest-priority and highest-complexity programs in the SPO portfolio, and advise senior executives on organizational readiness, resistance patterns, and strategies for sustaining change.

Serve as a trusted advisor to senior and executive leaders on their most consequential transformation initiatives, providing strategic counsel on change approach, sequencing, stakeholder engagement, and the organizational conditions required for lasting adoption.

Maintain active relationships with senior sponsors across the portfolio so that when a critical program requires elevated change support, the CoE is already embedded, trusted, and positioned to act quickly.

Qualifications

Education:
- Bachelor's degree required; master's degree a plus (healthcare, business, or related field).
Experience:
- 7-10 years of work experience including at least 5 years of experience in change management, organizational development, or transformation leadership.
- Prior experience working in a management consulting environment a plus.
- Strong understanding of healthcare operations, clinical workflows, and technology needs across health systems.
- Experience leading large-scale change in a healthcare environment strongly preferred.
- Deep knowledge of change management methodologies (e.g., Kotter, ADKAR).
- Exceptional executive-level communication, facilitation, and relationship building skills.
- Demonstrated ability to design and improve frameworks, tools, and methodologies.
- Proven success driving adoption and behavior change across complex organizations.
- Experience building/managing a team of change professionals

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $140000 - $230000 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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