Director Client Management

Be part of something revolutionary

We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet.

But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. As an individual and in a team, your actions reflect our values. In return, we’ll provide a nurturing environment where you can be a part of something special.

About the role

You will be responsible for successful value delivery and realization for the clients. This will require successful management and execution of o9 implementations leveraging a blend of strong management consulting capability, thought leadership in the planning space and client empathy.

What you will do for us

Customer Management:

• Take ownership of client satisfaction and value delivery across multiple customer accounts
• Build long-term relationships at executive and operational levels
• Resolve project issues including timeline, budget, and scope, by deep customer empathy and understanding of business priorities and constraints
• Anchor the steer co meetings with the client executives to resolve the trade-offs pertaining to the program, educate client about o9 offerings and how other customers are using the platform
• Ensure the program is staffed for success and bubble up the key requirements and constraints to the portfolio leads
• Provide guidance, mentoring, feedback and coaching to the project team
• Accountable for the profit, margin and pricing for consulting services
• Oversee the invoicing and credit terms for managed clients
• Provide Financial/business planning monthly revenue forecast for the clients/portfolio
• Support the client retention and subscription renewal by means of having a delighted client
• Support expansion of the customer account for future opportunities
• Be an inspiring and trusted leader to all around you (clients, o9ers, partners), by the values you demonstrate and the knowledge you possess

Sales Support

• Support new sales cycles by presenting the delivery methodology, principles, implementation approach and effort to the prospect
• Create SOWs for new programs
• Proactively highlight the staffing requirement for new cycles

Cross functional collaboration

• Work closely with the cross functional teams to resolve any constraints (ex platform team for technical issues, product team for new capabilities, marketing team for the specific customer events and press releases etc.)

What you will have

Experience:

• 13+ years of business consulting experience
• Expertise in the planning and digital transformation space (in areas like demand planning, assortment planning, supply planning, IBP, Revenue Management etc.)
• Deep knowledge of the respective industry (could be Retail, Consumer product, Automotive, Semiconductor etc.)
• 3+ years of experience in managing complex technology deployment programs in an agile fashion (all aspects like risk, mitigation, resources, budgets, invoices, milestones etc.)
• Adept at building executive relationships and credibility anchored on trust and deep knowledge of the planning space
• Proficient in value impact analysis of processes, programs and technology deployments
• Excellent spoken and written communication, interpersonal & relationship building skills

Culture

• If you have the ability to thrive in a fast paced, challenging environment, where you have the flexibility to chalk the path and continually improve the process
• If you have an entrepreneurial mindset to take ownership of constructively solving problems collaboratively with the team
• You and o9 are a great match!

What we’ll do for you…

• Competitive salary and benefits. Stock options to eligible candidates
• High growth organization - very strong entrepreneurial culture and no corporate politics
• Support network: Work with a team you can learn from and every day
• Diversity: We pride ourselves on our international working environment
• Social: Fun after-work activities like Friday Socials. If you’re in the office, feel free to join these events in person.
• Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us.
• Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared
• Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared
• Impact the planet positively: https://www.youtube.com/watch?v=-ylSC6LNZy0

More about us…

• At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
• o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.
• Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others.
• Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore and Munich.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law .