Director, Client Services

Role Overview:

As a Director, Client Services at REV77, you will serve as a senior strategic partner to our clients and internal teams. This role is responsible for driving client success, fostering long-term relationships, and ensuring that every client engagement reflects our commitment to omni-channel marketing excellence.

You will oversee a portfolio of high-value client accounts, lead client stewardship efforts, and guide strategy that extends beyond individual digital marketing products. With an “extreme hospitality” mindset, you will act as both advisor and advocate—ensuring clients feel understood, supported, and consistently confident in the value of our partnership.

Key Duties and Responsibilities:

• Serve as the primary senior contact for client relationships, driving trust and satisfaction.
• Oversee day-to-day management of client portfolios, ensuring timely delivery of campaigns, optimizations, and reporting.
• Lead discovery and strategy sessions with clients to align marketing goals with measurable outcomes.
• Partner with internal strategists across SEM, Social, SEO, Content, Programmatic, and Web to deliver cohesive omni-channel campaigns.
• Anticipate challenges, resolve issues proactively, and ensure that all client communications reflect clarity, professionalism, and value.
• Prepare and present in-depth reporting and insights to demonstrate ROI, campaign performance, and strategic growth opportunities.
• Uphold REV77’s culture of continuous learning, modeling subject matter expertise and sharing knowledge with clients and colleagues alike.

What We're Looking For:

• A genuine enthusiasm to leverage digital marketing to help increase our clients’ business revenue.
• Exceptional verbal and written communication capabilities.
• Proficiency in Microsoft Excel and a solid grasp of MS Office tools.
• An organized, detail-oriented approach with a knack for prioritization.
• A proactive, solution-focused mindset geared towards fostering long-term client relationships.
• Strong team collaboration skills, comfortable working in a dynamic environment.
• Eagerness to master digital marketing tools and strategies quickly.
• The ability to manage several projects simultaneously with meticulous attention to detail.
• A willingness to embrace new challenges and technologies.
• Visionaries who think beyond convention, challenge limits when opportunities for growth arise, and pursue continuous improvement in every aspect of their work and development.
• Stay current on digital marketing trends, industry benchmarks, and emerging technologies that impact client strategy.

Desired Experience:

• 7+ years of experience in client services, account management, or marketing strategy (agency experience strongly preferred).
• Proven track record of leading senior-level client relationships and driving measurable business outcomes.
• Comprehensive understanding of digital marketing disciplines: PPC, SEO, Social Advertising, Programmatic Display, Website Development, Content Marketing, Email, and Brand Strategy.
• Exceptional relationship-building, communication, and presentation skills.
• A “client-first” mindset, reflecting extreme hospitality and proactive problem-solving.
• Strong business acumen and the ability to consult on marketing strategies that impact revenue growth.
• Experience with project management tools (Asana preferred) and marketing analytics platforms (Google Analytics, Data Studio, etc.).
• Leadership qualities—capable of mentoring team members and elevating the agency’s client service culture.

Why Join REV77

At REV77, we believe that true client success comes from building meaningful relationships, delivering transparent results, and crafting omni-channel strategies that support the entire customer journey. As Director, Client Services, you will play a pivotal role in shaping these partnerships, driving growth for both our clients and our agency, and helping set the standard for client stewardship in the digital marketing industry. Joining REV77 means becoming part of a team dedicated to pushing the boundaries of digital marketing success. If you're passionate about making a tangible impact and growing alongside a vibrant team, we'd love to hear from you!

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Volunteer time off
• Work from home

Work Location: Hybrid remote in Phoenix, AZ 85016