Director, Consulting

JLL is seeking a senior leader to guide a West Coast utility client through this CRE transformation, working hand-in-hand with the Client's Director Workplace Strategy & Planning and leading a small team to define the future state operating model, develop a CRE transformation roadmap and guide implementation of new processes, frameworks and technologies. There will be a strong change leadership mandate for this role. The role will be charged with strategically framing opportunities, diagnosing issues, and solving for challenges across a variety of organizational levers to strengthen resiliency across the CRE organization.

What is the day to day?

• Define the future state vision and key priorities for Client's CRE function, engaging key real estate stakeholders and critical partners to understand the current state and opportunities for improvement.

• Support the Director Workplace Strategy & Planning to integrate new team members, helping to define their roles and describe how they will be connected across the organization (evolving from current to future state).

• Perform an organizational gap assessment using JLL Consulting’s CRE Organizational DNA toolkit to identify transformation opportunities across the organization.

  • Review and identify opportunities across traits within three organizational categories: organize, operate, and behave.

  • Validate opportunities in alignment with the PG&E future state vision

  • Develop minimum viable changes (MVCs) for each opportunity to be embedded within a transformation roadmap

• Conduct workstream alignment sessions to deepen understanding of strategic initiatives, and document key activities, timelines, and stakeholders into an integrated transformation roadmap.

• Mobilize a Transformation Management Office (TMO) to execute strategic initiatives:

  • Establish team structure including core team, initiative-based teams and executive oversight

  • Develop meeting cadences, communication protocols, processes, reporting methods, and program tracking tools.

  • Launch the TMO to ensure clear understanding of governance, roles, responsibilities, strategic initiatives, activities, integrated roadmap/timeline, meeting cadence, reporting requirements, etc.

  • Kick off Strategic Initiatives teams.

  • Operationalize Reporting.

• Run the TMO:

  • Manage program execution and coordinate decisions / issues / risk mitigation.

  • Track and report on status of key initiatives to integrated work plan.

  • Coordinate change and communications activities as required.

  • Maintain and periodically refresh transformation vision/objectives to ensure alignment across stakeholders.

  • Measure outcomes / reinforce behaviors.

Desired experience and technical skills -

Required

• 10+ years of client advisory experience, with an emphasis on CRE Operating Model Strategy, Change and/or Program Management within the Corporate Real Estate function.

• Sound understanding of how real estate supports the achievement of enterprise level goals and objectives.

• Excellent interpersonal, communication and analytical skills.

• Proven ability to present to senior leadership and clearly articulate messages to a variety of audiences.

• Experience with large-scale, phased strategic change efforts.

• Project execution experience, leadership, staff and client management skills.

• Intellectually curious and creative.

• Attention to detail and organizational skills.

• Ability to analyze qualitative and quantitative information.