Director, Customer Growth

Director, Customer Growth

Remote
Employment Type: Full-Time | Leadership

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

Position Summary

We are seeking a Director of Customer Growth to lead the team that turns existing provider relationships into new patient enrollments. Reporting directly to the Chief Revenue Officer, this is one of the highest-leverage roles in the company. The single largest untapped opportunity at Nsight Health is getting providers to change their behavior and refer patients directly as they come through the door. Most of the book is never reached by phone today, and closing that gap is the core mission of this role.

This is a selling role, not a support role. You will build and lead a team of Customer Growth Managers who work hand in hand with Account Executives, logging into provider systems to identify eligible patients for the day, putting the opportunity in front of the provider, and following up until the referral is confirmed and the habit is built. You own the referral number, the provider-facing refresh approval motion, and the activation of automated refreshes across the legacy book.

This is a player-coach role. You will stay close to the work, sit on provider calls, lead the daily growth huddle, and model the standard you expect from the team. You will also serve as the bridge between the provider and the rest of the company, translating what providers need back to the teams that can act on it so the path to a referral stays clear and the flow never stalls. If you have spent your career building referral engines, changing provider behavior, and owning a number, this is the role where that experience pays off.

AI Fluency Requirement - Non-Negotiable

Nsight Health is an AI-first organization. Every member of our leadership and operations team is expected to actively use AI tools in their day-to-day work - not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.

Key Responsibilities

Provider Referral Growth: Own provider referral generation across the Nsight Health book, getting providers to refer patients directly as they come through the door. Lead the daily motion of logging into provider systems, identifying eligible patients, putting the opportunity in front of the provider, and following up to confirm the referral happened. Own the relationship with the decision maker at each provider, building the trust that converts a one-time referral into a lasting habit. Carry and track a patient referral quota for the team with clear targets for each Customer Growth Manager and each provider.

Refresh and Account Expansion: Own provider-facing refresh approval, securing provider sign-off on patient lists through direct conversation rather than passive request. Drive the activation of automated refreshes across legacy clinics, including a spiff motion that converts providers who are not yet automated. Identify and close clinic and service level expansion where it exists, including moving accounts from remote patient monitoring only to the full service set.

Voice of the Provider and Cross-Functional Alignment: Serve as the voice of the provider to the rest of the organization, translating what providers need into clear direction for marketing, operations, clinical, and the Customer Success Manager team. Partner closely with marketing and operations to align messaging, enablement materials, and workflows with what actually moves a provider to refer. Partner with Revenue Operations to build the tracking in HubSpot that measures referrals, eligible patients per provider, and growth per account.

Team Leadership and Daily Cadence: Recruit, develop, and lead the Customer Growth Manager team, setting clear performance standards and coaching to them every day. Run the daily growth huddle alongside Account Executives and the enrollment and Clinical Success Lead community, keeping the room focused on referrals and growth. Own the pod relationship with Customer Success, pairing each Customer Growth Manager with a Customer Success Manager on shared accounts. Stand up and run the initial Customer Growth Manager pilot, proving the motion with one or two operators before scaling the team.

The Impact You’ll Make

Revenue from Existing Relationships: The referral motion you build and lead directly determines how much growth Nsight Health captures from its existing provider base, turning dormant accounts into active, referring partners.

Behavior Change at Scale: By building the habits, trust, and systems that get physicians to refer patients consistently, you are creating a durable growth engine that compounds over time across 350-plus clinics.

Cross-Functional Influence: As the voice of the provider to the broader organization, the patterns you surface and the direction you give to marketing, operations, and clinical teams directly shape how the entire company supports growth.

Qualifications

Required:

• Five or more years in sales, account management, or customer growth, with at least two years leading a quota-carrying team.

• A proven track record of driving net new revenue from an existing book of business, ideally through a referral or expansion motion.
• Demonstrated ability to get in front of sophisticated buyers, build trust quickly, and change their behavior; provider-facing or healthcare experience is strongly preferred.
• A player-coach leadership style with the willingness to be on calls and in the work rather than delegating everything.
• Strong commercial acumen, comfortable carrying and managing a referral or enrollment number at the team level.
• High AI fluency, meaning active, working use of AI tools in your daily professional workflow.

• Strong analytical ability, able to read the data, find where the team is losing referrals, and present a plan to fix it.

Preferred:

• Experience working inside HubSpot, including pipeline management, referral tracking, and dashboards.

• Experience collaborating with marketing and operations teams to align go-to-market messaging, materials, and workflows.
• Experience in remote care, RPM, CCM, or chronic care management and the dynamics of provider-facing relationships.
• Experience building or running a referral or expansion motion that measurably grew an existing book of business.
• Background in a PE-backed or venture-backed high-growth environment where speed and accountability were expectations rather than aspirations.

• Experience pairing a growth team with a success or support team in a pod model.

Compensation & Benefits

• Competitive base pay: $130,000 – $145,000 annually.

Additional Compensation:

• Performance-Based Bonus: Eligible for an annual bonus of up to 40% based on company and individual performance.

Benefits Include:

• PTO Accrual

• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match

• Company-provided equipment

Join Our Mission-Driven Team

At Nsight Health, you will be part of a fast-growing organization at the intersection of healthcare, technology, and compassion. We are looking for a Director of Customer Growth who owns the number, stays close to the work, and wants to build the growth engine that drives one of the fastest-growing remote care companies in the country.

Our team culture is collaborative, agile, and purpose-driven. Every role, from clinical operations and customer success to marketing, technology, and leadership, directly contributes to improving how healthcare organizations care for their patients.