Director & Deputy Director (Public Service Operations )

We Are Hiring – Director & Deputy Director

Location: Islamabad

Join a Leading Public Service Organization & Shape Citizen-Centric Operations

A prestigious public service organization is seeking dynamic, results-driven leaders to manage and enhance operations at its Public Service Center in Islamabad. If you have strong leadership capabilities and experience in managing complex operational environments, this is an excellent opportunity to make a meaningful impact.

Available Positions

• Director – 01 Position
• Deputy Director – 02 Positions

Eligibility Criteria

Director

• Minimum Master’s degree in Management, Public Administration, or a related field
• Proven experience in leading large-scale operations
• Strong strategic planning, decision-making, and coordination skills
• Ability to effectively oversee multiple departments and functions

Deputy Director

• Minimum Bachelor’s degree in Management, Public Administration, or a related field
• (Master’s degree preferred)
• 5–7 years of experience in operations management or public service

• Strong ability to supervise teams, assign tasks, and monitor performance
• Excellent communication, analytical, and reporting skills

Key Responsibilities

Director

• Oversee and direct Public Service Center operations within delegated authority
• Allocate responsibilities and ensure smooth operational workflows
• Supervise citizen reception and service delivery mechanisms
• Evaluate performance of service-providing institutions within the center
• Submit proposals for operational improvements and staff recognition/disciplinary actions
• Prepare reports, reference documents, and official correspondence
• Ensure efficient utilization of resources
• Act on behalf of senior leadership during absence, when required

Deputy Director

• Manage daily center operations with a focus on efficiency and transparency
• Supervise service evaluations and ensure compliance with policies and procedures
• Handle official correspondence, applications, and citizen queries
• Prepare reports, recommendations, and proposals for senior management
• Ensure optimal resource utilization and effective team coordination

What We Offer

• Market-Competitive Salary
• Opportunity to work in a high-impact public service environment
• Professional growth and leadership exposure

Job Type: Full-time

Work Location: In person