Director - Digital Health Operations

Position Overview

Pay range: $104,045 - $169,075 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

To provide strategic, operational, and financial leadership for the organization’s digital health (telehealth and virtual care) programs. To plan, implement, evaluate, and scale strategic initiatives and digital health services across clinical, ambulatory, acute, post-acute, and remote care settings including the patient’s home. To work collaboratively with key stakeholders located at UAB Medicine and outreat sites such as faculty, physicians, medical staff office, IT, compliance, revenue cycle, hospital and ambulatory leadership and directors to ensure digital health services are high-quality, patient-centered, compliant, and financially sustainable. To coordinate closely with the Chief Medical Information and Digital Health Officer, Digital Health Outcomes and Research leadership, and Director-Digital Health Nursing Services & Network Development on digital health initiatives.

Key Duties & Responsibilities

1. Provides leadership for the operational direction, growth, and financial performance of digital health services and activities for assigned area(s) of responsibility. Facilitates and executes digital health strategy aligned with organizational goals, access initiatives, and population health priorities. May coordinate and supervise project management initiatives for leadership; administering best practice research and consultation for key initiatives.

2. Leads development and management of operational and capital budgets for telehealth programs; identifies opportunities for cost containment and operational efficiencies.

3. Oversees workflows, staffing models, scheduling, and performance metrics to ensure efficient and effective digital health delivery.

4. Partners with clinical, IT, compliance, legal, and revenue cycle teams to ensure digital health services meet regulatory, licensure, privacy, and reimbursement requirements.

5. Directs all human resources functions including, but not limited to, staff selection, disciplinary counseling and evaluation. Provides for professional and staff development, and workforce planning.

6. Monitors quality, patient experience, access, and clinical outcomes related to telehealth services; implements improvement initiatives as needed.Collaborates with appropriate internal stakeholders to address quality issues and customer service challenges. Ensures area(s) of responsibility are maintained in accordance with all regulatory and UAB Medicine standards.

7. Maintains and reports on digital health utilization, quality, access, and financial performance.

8. Evaluates and supports digital health technology platforms, vendor relationships, and innovation opportunities in collaboration with IT and digital health partners.

9. Acts as representative for the department in all administrative matters as directed including, but not limited to, hospital committees and other liaison roles. May manage leadership meetings including, but not limited to, facilitating collaborative preparation, organization objectives noting action items and supporting initiatives as required.

10. Performs other duties as assigned.

Qualifications

Qualifications

Bachelor's degree in Business Administration, Healthcare Administration, Public Health, or Healthcare related field and seven (7) years related experience or Master's degree and five (5) years related experience required. Work experience may NOT substitute for education requirement

Supervisory Responsibilities

Approximately four (4) to ten (10) direct reports.

Budget Responsibilities

Management of funds WITHOUT signatory authority and/or WITHOUT authority to give budget approval.

Knowledge / Skills / Abilities

Leadership skills

Organizational skills

Written and verbal communication skills Interpersonal skills

Project management skills

Analytical skills

Conflict resolution skills

Process improvement and quality skills

Ability to be detail-oriented

Ability to identify needs/gaps across the organization and propose/build processes to address them

Ability to problem solve

Ability to work independently

Ability to manage multiple priorities

Ability to operate various office machines including printers, computers and various software packages

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.