Director, Digital Operations

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a dynamic and experienced Director, Digital Operations to join our Digital Solutions team. In this role, you will be responsible for the strategic leadership and operational oversight of Digital Operations, including direct accountability for regional Profit and Loss (P&L) and driving financial results.

You will lead a diverse team of operational and technical professionals, fostering a culture of development and inclusion while serving as the primary subject matter expert for Digital Solutions within your assigned geography.

What You’ll Do

In this role, you will:

• Drive Operational Excellence and Service Delivery: Lead all aspects of Digital Solutions operations to ensure customer Key Performance Indicators (KPIs) for quality and on-time performance are met while maintaining Iron Mountain best practices.
• Execute Financial and Strategic Planning: Partner with Finance and Executive leadership to manage regional Profit and Loss (P&L), develop five-year real estate and growth strategies, and deliver accurate financial forecasting.
• Cultivate Leadership and Talent: Oversee organizational structure and labor capacity, driving a culture of continuous development through succession planning and active mentorship of Operations Managers and Supervisors.

What You’ll Bring

The ideal candidate will have:

• Extensive Leadership Experience: Significant experience leading large-scale Business Process Outsourcing (BPO) operations (such as mailroom, scanning, or data capture) and managing a complex Profit and Loss (P&L) statement.
• Technical and Industry Expertise: Strong knowledge of document management platforms, specifically Kofax Capture and Kofax KTM (Kofax Transformation Modules), and the ability to interface effectively with technical teams.
• Strategic Business Acumen: Proven ability to build long-term business plans, manage high-impact programs to mitigate risk, and influence outcomes in a globally matrixed environment.
• Educational Foundation: A Bachelor’s degree is required to meet industry standards for this executive-level position; an MBA (Master of Business Administration) is preferred.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with your experience.
• Paid time off and holidays to support your personal well-being.
• Opportunities for continuous learning and professional growth within a global organization.