Director Distribution Operations

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We’re Looking For:

At GNC we embrace a “Live Well” philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

We are seeking a strategic and results-driven Director, Distribution Center Operations to lead our end-to-end distribution center operations, driving operational excellence across inbound, outbound, inventory, and fulfillment functions. This leader will be responsible for optimizing service, cost, productivity, and safety while building scalable processes and high-performing teams to support GNC’s continued growth across retail, eCommerce, and wholesale channels. The ideal candidate brings deep distribution leadership experience, a continuous improvement mindset, and a proven ability to lead complex, high-volume operations in a fast-paced environment.

This is an onsite leadership role based at our distribution center in Whitestown, Indiana , requiring a hands-on presence to lead teams, drive execution, and support day-to-day operational excellence.

What You’ll Do:

This is a Full-Time Salary Position

• Lead day to day distribution center operations across receiving, inventory management, order fulfillment, shipping, and returns in a high volume multi channel environment
• Develop and execute operational strategies that improve service, productivity, quality, and cost performance while supporting business growth objectives
• Establish and manage key performance indicators (KPIs) including order accuracy, on time shipping, labor productivity, inventory accuracy, and safety performance
• Build, lead, and develop a high performing operations team through coaching, performance management, succession planning, and talent development
• Create and manage annual operating budgets, labor plans, and financial forecasts to ensure cost effective operations and budget adherence
• Drive continuous improvement initiatives using Lean methodologies and operational excellence principles to improve throughput, reduce waste, and optimize workflows
• Partner cross functionally with Supply Chain, Inventory Planning, Transportation, Manufacturing, and Customer Service to maintain strong service levels across all channels
• Ensure inventory control processes and operational standards are in place to minimize loss, damage, and shrink
• Oversee warehouse systems, automation processes, and operational technologies to maximize efficiency and scalability
• Ensure compliance with all safety programs, OSHA regulations, company policies, and operational controls including SOX and inventory governance
• Lead operational change initiatives and process transformation efforts to support evolving business needs and customer expectations
• Maintain high service standards for both internal and external customers while ensuring timely, accurate, and damage free product delivery
• Additional duties as assigned.

Environmental Factors & Working Schedule:

• 5 days in-person attendance (Whitestown, IN) at our Indy Distribution Center.
• Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
• Ability to work in a fast paced warehouse and distribution environment with frequent exposure to varying temperatures, noise, and material handling equipment
• Requires flexibility to support multiple shifts, peak business periods, and occasional weekends or extended hours based on operational needs
• Regular walking throughout the facility, standing for extended periods, and occasional climbing of stairs or navigating warehouse equipment areas
• Ability to lift up to 25 pounds occasionally and move throughout a large scale distribution center environment
• Frequent interaction with warehouse systems, operational reporting tools, and cross functional teams to support business performance and service levels
• Specific vision abilities required by this job include long periods of computer screen usage, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

• Bachelor’s degree in Operations Management, Supply Chain, Engineering, Logistics, Business, or related field required; Master’s degree preferred
• 10+ years of progressive distribution, logistics, or warehouse leadership experience in a high volume, multi channel environment
• Proven experience leading large scale distribution center operations with responsibility for labor, service, productivity, and financial performance
• Experience in automated or wave based distribution environments strongly preferred
• Strong knowledge of warehouse management systems (WMS), warehouse control systems (WCS), and supply chain technologies; experience with Manhattan or Blue Yonder preferred
• Demonstrated success driving continuous improvement, Lean initiatives, and operational transformation
• Strong financial acumen including budgeting, labor planning, cost analysis, and forecasting
• Proven ability to build and lead high performing teams in a fast paced environment
• Strong analytical, problem solving, and decision making capabilities
• Excellent communication, leadership, and cross functional collaboration skills
• Proficiency in Microsoft Office, including Excel, PowerPoint, and operational reporting tools
• Multi channel fulfillment including retail, direct to consumer, and wholesale distribution (preferred)
• Experience supporting eCommerce fulfillment operations and peak season volume management (preferred)
• Exposure to automation, conveyor systems, labor management systems, and warehouse optimization tools(preferred)