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Director, Food & Beverage
Dubai, United Arab Emirates
Director, Food & Beverage
(16872)
(16872)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
Job Summary
Support the Vice President, Food and Beverage as a strategic business leader of the property’s food and beverage operation for assigned venues. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Key Duties and Responsibilities
- Achievement of budgeted food sales, beverage sales, labor costs through effective rostering & colleague cross utilization and profitability.
- Responsible for the department incentive programs and ensuring targets are met.
- Assist in preparing/consolidating the yearly budget for the department and in preparing the monthly P&L analyses for each outlet and the department, attend the monthly ISO & KPI tool performance meeting with the Directors.
- Ensuring action plans are being followed and addressing reoccurring issues.
- Manage the consolidated inventory of Food & Beverage department's OS&E together with the Stewarding department.
- Attend and actively contribute to all relevant Food & Beverage meetings and hotel trainings.
- Monitor and constantly improve quality and guest satisfaction with the given tools (LQA, IFH Mystery Shopper, JD Power, Tripadvisor, Lobster Ink). Develop and maintain corresponding departmental control procedures.
- Ensure all health and safety regulations are strictly established and adhered to.
- Assist the Food and Beverage senior management team in handling guest complaints.
- Complete market research on competitors.
- Completed menu engineering for all outlets as per SOPs.
- Ensure that all operating systems are well maintained and audited quarterly (Symphony, SOP’s, restaurant reservations system)
- Be updated with the local and global food and beverage market trends.
- Work together with Training Manager and outlet managers to develop and implement effective training programs.
- Have a thorough knowledge and understanding of all food and beverage products and services at the same time be knowledgeable of all services and products offered by the hotel.
- Conduct quarterly “one to one” with subordinates and yearly appraisals.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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