Director, Global Proposal Management

• Oversee end-to-end proposal operations for TPA and Wellbeing lines of business, ensuring high-quality, compliant, and competitive submissions. This includes, RFPs, RFIs, Proposals, follow-up questionnaires, etc.
• Lead bid qualification strategy in partnership with Sales and executive leadership to prioritize opportunities and optimize win rates.
• Establish and govern proposal pricing strategy in collaboration with Finance and Sales to ensure competitiveness and profitability.
• Drive executive-level proposal messaging alignment with overall company value proposition and go-to-market strategy.

RFP Content Strategy & Knowledge Management

• Manage and evolve the RFP content strategy to ensure accuracy, consistency, differentiation, and scalability.
• Optimize and govern the use of content management tools, with strong preference for expertise in Loopio(experience with Qvidian also considered).
• Establish best practices for content governance, version control, and continuous content improvement.
• Leverage AI and automation tools to improve efficiency, response quality, and turnaround time across high-volume RFPs.

Operational Excellence & Workflow Management

• Lead project management discipline across all proposal efforts, including workflow assignment, workload balancing, and deadline governance.
• Design and manage a tiered proposal support model to ensure appropriate allocation of resources based on complexity and strategic importance.
• Implement scalable processes and SLAs to support growing TPA and Wellbeing proposal demand.
• Monitor and report on key performance indicators (KPIs) including throughput, cycle time, win rates, and quality metrics.

Global Team Management & Development

• Provide strategic oversight and ongoing development for the newly established global proposal team in Bosnia.
• Build a high-performance, accountable culture with clear quality standards and continuous coaching.
• Foster career growth, skill development, and succession planning within a distributed, tiered team structure.
• Promote cross-functional collaboration between Sales, Product, Finance, Legal, and Operations.

Transformation & Innovation

• Lead proposal management transformation initiatives, including:
  • Process reengineering
  • AI-enabled content and response optimization
  • Automation and workflow enhancements
  • Data-driven decision making
  • Identify and implement technology solutions that improve efficiency, scalability, and overall proposal effectiveness.
  • Champion change management efforts to drive adoption of new tools, processes, and quality standards.

• 10+ years of progressive experience in Proposal and RFP Management, including leadership of high-performing teams.
• Significant experience overseeing high-volume RFP environments within healthcare, TPA, or wellbeing services preferred.
• Demonstrated success in bid qualification strategy and proposal pricing coordination.
• Strong project management expertise, including workflow assignments, project balancing, and resource optimization.
• Experience building and operating within a tiered support model.
• Proven track record governing quality assurance standards across proposal outputs.
• Advanced proficiency with Loopio (strongly preferred) or Qvidian.
• Experience leveraging AI, automation, and emerging technologies to improve proposal efficiency and effectiveness.

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health