Director, HR Operations Excellence, Policy Governance, & Compliance - Jefferson Enterprise

Job Details

The Director of Operations Excellence. Policy Governance & Compliance drives operational excellence and continuous improvement across all HR processes, develops and manages HR policies, and provides strategic oversight of HR compliance. The Director is responsible to develop, standardize, optimize, and continuously improve HR operations, lead HR policy development and governance, and oversee HR compliance. The Director serves as a critical strategic partner to key stakeholders within and outside of HR to deliver efficient, effective, and scalable HR operations while ensuring that all HR practices meet legal requirements and align with organizational values.

Job Description

• In collaboration with the AVP, People Operations, develop and execute HR operations process excellence strategy aligned with organizational goals; lead optimization initiatives to improve efficiency and quality, reduce cycle times, lower cost-to-serve, and enhance colleague experience; implement process improvement methodologies (Lean, Six Sigma, Design Thinking) across HR operations; document and standardize HR processes, building and maintaining an HR operations process library, including documentation standards, for all HR Operations center functions; develop process performance metrics and KPIs to measure efficiency and effectiveness; identify opportunities for automation, digitization, and self-service enablement; lead change management for process improvements and new operational models; conduct process audits to ensure adherence to standards and identify improvement opportunities; build and maintain HR operations process library and documentation standards; champion innovation and best practice adoption across HR operations.
• Lead enterprise-wide HR policy development, review, approval, and governance framework; oversee the complete policy lifecycle from research and drafting through communication, implementation, and monitoring; partner with the Enterprise Office of Legal Affairs, HR Centers of Excellence, HR Leadership, and business leaders to ensure HR policies reflect business needs while maintaining compliance; manage enterprise policy repository and ensure version control, accessibility, and acknowledgment tracking; develop policy impact analyses and business cases for significant policy changes; lead HR policy review committee; ensure HR policy consistency in across business units while accommodating legitimate business-specific requirements; create and maintain policy communication and training strategies; develop HR policy exception management process and escalation framework.
• Provide strategic oversight of Enterprise-wide HR compliance; collaborate with the Enterprise Office of Legal Affairs, Compliance, and Risk develop and implement comprehensive compliance monitoring and testing programs to identify and mitigate HR-related risks; lead HR's response to regulatory changes, including impact assessments, policy updates, and implementation planning; oversee internal and external HR audits, ensuring timely identification and remediation of compliance gaps; develop and deliver executive-level compliance reporting to HR leadership.
Foster a culture of compliance, continuous improvement, collaboration, and service excellence; establish clear roles, accountabilities, and performance expectations; serve as trusted advisor to AVP, People Operations COE on compliance, policy, and operational matters; partner with HR Business Partners to address business-specific HR compliance needs; collaborate with the Enterprise Office of Legal Affairs, Compliance, and Risk on cross-functional initiatives.

Required Education and Experience:

• Bachelor’s Degree in Human Resources, Business Administration, Law, Finance, or related field
• 5 years progressive HR experience with 2+ years in a shared services or operations leadership role. and
• Demonstrated success leading process improvement and operational excellence initiatives and
• Experience with HRIS platforms and experience with policy management systems and document repositories
• Strong knowledge of process improvement methodologies (Lean, Six Sigma, Design Thinking).
• Familiarity with data privacy and compliance regulations related to HR operations.
• Exceptional strategic thinking, business acumen, problem-solving and decision-making skills.
• Detail-oriented with strong analytical abilities.
Advanced Excel skills, including complex formulas, pivot tables, and data analysis.

Preferred Qualifications

• Master’s Degree or equivalent experience
• 3 years in a shared services or operations leadership role and
• Experience with multi-business organizations in highly regulated industries (healthcare, higher education, insurance) and experience with Workday.
• SCP - Senior Certified Professional - Society for Human Resource Management
• SPHR - Senior Professional in Human Resources - HR Certification Institute
• CSSBB - Certified Six Sigma Black Belt - American Society for Quality
• CCMP - Certified Change Management Professional - PROSCI

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.

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