Director - HR Operations & Services (5319)

• Sign-On Bonus

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Location: Hybrid - Voorhees, NJ

Job Type/Status: Full Time

Salary: $80,000 to $90,000 annually

Position Summary

The Director, HR Operations & Services leads the development and delivery of high-quality HR operations and employee support services for Center For Family Services. This role is responsible for ensuring efficient and compliant administration of employee leaves, benefits, HR ticketing, personnel data, and general HR services. The Director also serves as a key leader and executor in employee relations and HR compliance, working collaboratively with the VP of HR to ensure consistent practices across the agency. This role oversees leaves & claims, and benefits, and partners closely with an HR generalist to maintain service delivery standards

Duties and Responsibilities:

HR Operations & Service Delivery

• Lead day-to-day HR operations, ensuring timely, consistent, and compliant processing of HR transactions and employee inquiries.

• Oversee HR ticketing system functionality, reporting, and resolution tracking; establish and monitor service level expectations.

• Partner with HR Generalists to ensure quality assurance on employee data entry, file maintenance, and employee support.

Employee Leaves & Accommodations

• Manage and supervise the Leave & Accommodations Specialist; ensure compliance with FMLA, ADA, NJFLA, and related regulations.

• Serve as a resource for complex leave and accommodation cases, partnering with legal counsel or external consultants when needed.

Benefits Administration

• Supervise the Benefits Administrator and serve as an escalation point for benefits related inquiries and problem resolution.

• Partner with Finance, vendors, and internal stakeholders on open enrollment, benefits audits, and compliance reporting.

Employee Relations & Investigations

• Lead or oversee sensitive employee relations matters and internal investigations, in partnership with the HR Generalist.

• Support policy interpretation, documentation, and HR compliance reviews; ensure consistency and fairness in HR practices.

Data, Systems & Reporting

• Collaborate with HRIS stakeholders to ensure data accuracy and reporting integrity.
• Monitor operational metrics and generate reports to support compliance, decision making, and continuous improvement.
  

Team Leadership

• Direct, support, and develop a small team of HR operations professionals.

• Foster a culture of service excellence, accountability, and collaborative problem-solving across the HR function.

Qualifications

• Bachelor's degree in human resources, Business Administration, or related field or related work experience required.
• HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP) preferred.
• 7+ years of progressive HR experience with at least 3 years in HR operations leadership.
• Deep knowledge of federal and New Jersey employment laws and leave regulations.
• Experience managing HR systems and overseeing benefits and leave administration in a complex, multi-site environment.
• Proven ability to handle sensitive employee relations matters with discretion and professionalism.
• Strong organizational, analytical, and communication skills.
• Demonstrated ability to lead and execute large-scale, multi-phase HR projects from planning through completion in a complex, multi-site organization.
• Nonprofit or mission-driven sector experience a plus.

Benefits:

At the Center for Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Dental & Vision Insurance
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement

About Employment at Center For Family Services Apply and get hired at Center For Family Services, a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website at www.centerffs.org.

Disclaimer All positions require pre-employment drug screening and criminal record checks. Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.