Director, Human Resources

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.

Under the direction of the Deputy Chief Talent Officer, serves as the leading thought partner for all Human Resources functions and plans, directs, and implements policies relating to talent acquisition, employee relations, benefits administration, professional development and training, and safety and compliance. This position assists in the development and execution of programs to support an inclusive and equitable culture to help attain organizational goals, including LAHSA’s core values of accountability, compassion, collaboration, equity, and integrity.

Essential Job Functions

• Directs areas of HR, such as recruitment, training, professional development, benefits, leaves, employee relations, labor relations, performance management, compensation, and personnel related compliance.
• Develops and implements human resources program strategies and initiatives to accomplish short and long terms goals and recommends enhancing effectiveness and integrity.
• Serves as a strategic partner with executive/senior leaders to influence and guide the development and deployment of strategies, programs, policies, and procedures to identify impact of trends, root causes, and potential solutions to HR issues.
• Works with leadership team to implement HR policies, practices, new training programs and initiatives that align with the agency’s goals.
• Creates a classification system that ensures that positions are properly classified, initiates classification studies, screens study requests from organizational departments, provides results of studies to Executive Director for approval.
• Makes recommendations on the build out of the performance management system, evaluates the effectiveness, and recommends changes needed for improvement, ensuring a high quality, culturally aligned process that drives individual and agency performance.
• Serves as the onsite labor relations management expert, provides guidance on grievances, and consults on investigations.
• Collaborates with the Associate Director of Training and LAHSA's leadership to identify and analyze organizational learning and development needs.
• Provides thought leadership to shape and execute organizational culture and performance initiatives.
• Evaluates and directs changes to organizational-wide human resources policies and best practices to comply with local, state, and Federal human resources/employment laws and labor contracts.
• Leads meetings with LAHSA management team meetings.
• Assures a fare, impartial and competitive recruitment process.
• Manages the maintenance of employee records and filing system.
• Certifies accuracy of HRIS system and reports for distribution upon request.
• Oversight of benefits administration and employee relations.
• Maintains, supports, and promotes a safe work environment while complying with all LAHSA policies and procedures.
• Perform other duties and special projects as assigned.

Knowledge, Skills & Abilities

• Build successful, collaborative relationships across the organization.
• Be a strategic, process-oriented change agent, collaborator, and inclusive leader.
• Plan, organize, and implement initiatives and projects according to priority.
• Able to manage in the union environment, experience with collective bargaining and negotiations.
• Strong knowledge of personnel and human resources management and best practices.
• Knowledgeable in compensation management, wage and hour laws, labor laws, legal compliance and investigations, and prevention and awareness programs.
• Incorporate diversity, equity, and inclusion in all aspects of work.
• Work well under pressure to meet firm deadlines.
• Strong conflict resolution skills.
• Use technology to manage projects, communicate, and effectively manage the team.
• Communicate effectively both orally and in writing using technology.
• Create and present effective reports.
• Maintain confidentiality and integrity.
• Work independently and exercise initiative and sound judgment.

Training & Experience

• A bachelor’s degree is strongly preferred, however, any combination of extensive and applicable work experience and educational credentials performing the above duties successfully.
• Five (5) five years of experience in similar Human Resources leadership positions and a demonstrated record of accomplishments in those positions.
• Proven experience in the union environment
• Advanced in MS Office Suite (Word, Excel, PowerPoint, and Outlook)
• Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.

Additional Information: LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two (2) days per week. Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Human Resources at humanresources@lahsa.org to initiate the interactive process.

We are an Equal Opportunity / E-Verify Employer

• Less than three (3) years of employment, eighty (80) hours per year.
• Three (3) to six (6) years of employment, one hundred twenty (120) hours per year.
• More than six (6) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than seventy-two (72) months of employment. This vacation accrual is capped at thirty (30) workdays per year