Director Human Resources Operations

We are seeking a proven HR Operations leader. We need a trusted partner to the CHRO who will be responsible for leading the firm’s HR service delivery and ensuring consistent, compliant, and high-quality execution of HR processes across all offices. This is an on-site role, with some hybrid after 6 months. The office is located inside the 635 Loop, near 75 & Walnut Hill.

·     This role provides direct leadership to the HR Business Partner team and oversight of payroll operations, driving excellence in employee experience, operational efficiency, and policy adherence.

·     The Director partners closely with firm leadership and the HR executive team to align HR operations with strategic business objectives and to build a culture of accountability, service, and continuous improvement.

In addition to the KEY responsibilities and qualifications, I'd like to highlight the MUST-HAVES below . If you agree this is a great fit, please send your resume in Word, and let's talk as soon as possible.

·     This will be an entirely tactical position within HR, managing the business partners and payroll. It’s crucial that you have knowledge and experience in both.

·     Professional certification (SHRM-SCP, SPHR, or equivalent) required.

·     10+ years of progressive HR experience, including at least 5 years in a leadership role overseeing HR operations, payroll, or HR Business Partner functions.

·     Advanced understanding of employment laws, payroll processes, and HR compliance requirements.

·     Extensive employee relations experience

·    A self-starter, with ethical standards and accountability, who is ALSO energetic, proactive, and adaptable with a commitment to operational excellence.

·     Passionate about fostering growth and success AND a Metric-driven team player.

·     Master's Degree

Key Responsibilities

·     Provide strategic and operational leadership to the HR Business Partner team, ensuring consistent and proactive support across all business units and locations.

·     Oversee the payroll function, ensuring timely and accurate processing, compliance with wage and hour laws, and coordination with Accounting.

·     Develop, document, and refine HR operational processes, including onboarding, offboarding, employee status changes, leave management, and policy application.

·     Ensure firmwide compliance with federal, state, and local employment regulations, including auditing, reporting, and record retention requirements.

·     Serve as an escalation point for complex employee relations and performance management issues, partnering with leaders to resolve matters with fairness and consistency.

·     Partner with the CHRO on workforce planning, organizational design, and policy development to support evolving firm needs.

·     Implement operational metrics to monitor HR service quality, payroll accuracy, and employee experience.

·     Drive process improvement initiatives that enhance accuracy, efficiency, and consistency across the HR function.

·     Build strong partnerships with HR leaders to ensure seamless HR service delivery.

·     Represent HR Operations in leadership strategy, contributing operational insight to firm-wide initiatives and strategic planning.

Qualifications

·     Master’s degree required in Human Resources Management, Business Administration, Organizational Development, or a related field.

·     Professional certification (SHRM-SCP, SPHR, or equivalent) required.

·     10+ years of progressive HR experience, including at least 5 years in a leadership role overseeing HR operations, payroll, or HR Business Partner functions.

·     Demonstrated success managing HR teams in multi-office or professional services environments.

·     Advanced understanding of employment laws, payroll processes, and HR compliance requirements.

·     Exceptional communication, relationship-building, and stakeholder management skills.

·     Proven ability to lead through change, streamline operations, and elevate HR service standards.