FIND_THE_RIGHTJOB.
Director I - Delivery Management
Hyderabad, Pakistan
Role description
Role Proficiency:
Independently manage and deliver outcomes for one or more client accounts with the respective account managers totalling a portfolio of $10-$30 mil. Provide leadership to manage service delivery across multiple business functions and projects encompassing design development maintenance and support of digital and traditional projects operating on agile and waterfall models. Understand clients’ businesses and UST’s capabilities well in order to plan delivery and growth strategy.
Outcomes:
- Review and create delivery strategy for projects across client accounts including evangelizing delivery excellence digital transformation as appropriate business outcomes that the client strives to achieve and management of service levels and commitments from UST.
- Manage key client and internal stakeholders for engagements. Understand expectations and facilitate business requirements status meetings governance for engagements. Engage/work with client and UST stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met.
- Leverage QBRs effectively to catalyse strategic discussions engaging client and UST leadership.
- Drive digital transformation with clients and teams focus on service improvements and value-adds. Propose innovative ideas to the customer beyond standard delivery for all types of engagements.
- Drive adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality products
- Provide thought leadership to create a culture of innovation within the teams to develop innovative solutions to business problems.
- Influence teams strategically towards productivity for transformation encompassing digital cultural domain and business outcomes.
- Responsible for the P&L of a portfolio with TCV of $ 10-30 mil and for achieving an EBITDA of at least 25%
- Drive Service Level management pre-empt and mitigate delivery risks. Create and review risk and mitigation strategy regularly. Communicate proactively with leadership to flag risks and request help.
- Responsible for a team of 250 – 1000 employees; provide individual team and peer mentoring as appropriate and required to develop capabilities within team function and organization.
- Coach leads within team on leadership abilities. Groom leaders to take on higher level roles upskill themselves and managing projects/engagements effectively and independently.
- Work with account delivery teams to implement a robust knowledge management plan by building a strong network for collaboration; creating knowledge repositories robust training programs and avoid single points of failure
- Manage P&L effectively for the portfolio. Apply financial levers like utilization pyramid correction contract shifts and differentiated pricing models to improve the cost of delivery continuously and improve engagement level profitability.
- Conduct periodic reviews and tracking of delivery milestones and statuses; provide feedback to teams and track actions to completion.
- Prepare and present business reviews to leadership.
Measures of Outcomes:
- Revenue (Targets vs Actuals)
- Profitability (Targets vs Actuals)
- Digital Services Mix (Targets vs Actuals)
- Services Penetration Mix (Targets vs Actuals)
- Value delivered to client (as defined)
- Customer Satisfaction
- People Satisfaction
- EBITDA improvement % and $$
- Contract Shift
- DSO
- Number of unsolicited proposals (or) innovative ideas presented to customer
- Number of leaders developed and transferred to different engagements
Outputs Expected:
Domain / Industry Knowledge:
- Conceptualize new solutions based on forecasting market trends and customer needs
- Have meaningful conversations with key client stakeholders
interpret data and enhance the quality of the proposed solution
- Make useful recommendations based on existing gaps and recommend specific UST services / solutions. Recommend holistic solutions that lead to large highly complex deals and act as differentiators in positioning UST with client
- Manage domain related project management issues in multiple projects
- Create / validate roadmap for customer strategy
- Review to contextualize the solution to the industry
Technology Concepts:
- Create or review an optimal technology road map and select the right infrastructure and technology platform. Identify scope for rationalization and optimization or enhancement of capabilities.
- Identify technology skill sets/product capability to be built or acquired over the next 2 to 3 years based on industry trends and client direction
- Define business benefits of solution adoption to the client. Manage proposal responses and work with the solution team to craft the best and most optimal options. Work with finance on creative pricing options/strategy.
- Ensure consistent reusability of tools and best practices across projects and influence product / technology selection strategy
Profitability Management:
- Create profitability sheet based on resource plan
- Catalyze shift to output/outcome based pricing
- Present analysis to senior management
- Create cost benefit model using RoI
Payback
IRR and other financial management concepts
- Track and monitor profitability of projects on an ongoing basis and manage margins effectively
- Change pyramid
rate changes
contract shift and other onshore / offshore changes to manage costs
Pricing & Licensing Models:
- Create complex estimates including third party commercial inputs and large complex deals and obtain approval from relevant stakeholders (leadership
legal
etc.)
- Propose innovative commercial models / carry out 'what if' analysis
- Leverage business models to create variants and alternate pricing models
- Create integrated pricing models for large complex transactions and manage large deals. Identify ways of making pricing competitive while meeting margin needs.
Account Management Processes and Tools:
- Prepare internal reports – account review
revenue forecast
EBITDA improvement plans
blueprint reviews
etc
- Manage at least 1 or more accounts ($10-30 mil in total) independently including responsibility for top line and bottom-line targets
manage customer relations
- Work independently with account teams in mining account(s)
- Provide support to the specialist to create an account plan aligned to customer needs and UST approaches and strategies
- Focus on creating account growth strategies and manage client satisfaction
Engagement Management:
- Plan and manage engagements encompassing large and complex projects as defined within UST
- Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
- Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
- Monitor complex integration / interdependence across work streams within the span of the project
- Coach teams on implementing best practices with measurable business value adds
quality processes in delivery
risk management and mitigation
and good governance.
- Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving; balancing effectiveness and efficiency.
- Foresee and drive creation of solution accelerators that would be of help in multiple customer engagements. Provide thought leadership to transform solution accelerators to nonlinear revenue streams.
Engagement Governance:
- Review project estimations and plans and guide project/program/delivery managers on implications around cost
schedule
timing and outcomes.
- Provide inputs on resource planning (pyramid
people development) at a practice level and provide guidance at a project / engagement level as needed.
- Review benchmarks
stakeholder management
communication plans
KM plans
transition plans. Critique plans and coach teams on managing project and engagement risks and planning appropriately.
- Handle any escalated needs/priorities/issues.
- Engage with teams on lessons learned; embedding back into delivery
sharing with peers and delivery excellence teams. Promote continuous learning.
Proposal / Solution Development Support:
- Review RFPs/RFIs/RFQs to understand scope of the request and guide teams to respond
- Work with the solution team to develop a strong proposal addressing the requirements
guide the response team on response sections including delivery and solution. Write executive summaries for solution responses clearly articulating value proposition and differentiators.
- Manage deals and work with internal teams as needed to develop competitive proposals
both from a solution and commercial perspective. Review and validate solutions in proposals and architect solutions for large / transformational deals
Manage Outcomes:
- Identify different types of outcomes sought (economic / financial value
organizational
stakeholder)
- Identify outcome measures for clients and UST
ways of measuring them objectively and present dashboards demonstrating benefits.
- Quantify and communicate with stakeholders including client.
Skill Examples:
- MS Excel Word and Powerpoint skills. MS Project and MS Visio a plus.
- People management and coaching
- Communication and reporting to leadership and clients – metrics measurement and reporting skills
- Logic and reasoning discretionary decision making
- Delegation tasks authority and accountability
- Planning and execution skills
- Willingness and ability to learn
- Empathy
Knowledge Examples:
- Understand drivers of customer success and engagement success
- Agile and waterfall program management approaches
- Technologies business processes outcomes
- Risk identification measurement approaches for risk management and reporting
- Client and UST business strategy and business functions
- Financial planning and budgeting
- Art of questioning and critical thinking
Additional Comments:Job Title: Director, Lab Informatics Location: India Department: IT CoE Reports To:IT CoE Sr. Director Position Summary: The Director of Lab Informatics is responsible for developing and executing a comprehensive informatics strategy to support laboratory operations across multiple functional areas including analytical development, quality control (QC), and manufacturing science and technology (MSAT). The role will drive innovation and digital transformation by integrating advanced informatics platforms that enhance data integrity, increase operational efficiency, and ensure regulatory compliance. The incumbent will serve as the principal liaison between laboratory stakeholders, IT, QA, and regulatory affairs to deliver robust, scalable, and compliant digital solutions. Key Responsibilities: Strategic Leadership & Planning - Develop and lead the execution of a multi-year lab informatics roadmap aligned with corporate digital transformation goals. - Conduct market and internal needs assessments to identify technology gaps and opportunities for automation and integration. - Provide vision and strategic direction for the adoption of cloud-based and AI-driven technologies. - Influence senior leadership decisions by providing insight into informatics trends and capabilities. Project Oversight & System Ownership - Lead end-to-end lifecycle management of key lab systems including ELN (Electronic Lab Notebook), LIMS (Laboratory Information Management System), CDS (Chromatography Data System), and SDMS (Scientific Data Management System). - Drive cross-functional project teams through software selection, system design, implementation, validation, and deployment. - Maintain ownership of system governance, change management, and version control processes. - Ensure timely resolution of system issues and continuous improvement through user feedback and performance metrics. Operations & Compliance - Ensure informatics systems are compliant with global regulatory standards (e.g., FDA 21 CFR Part 11, EU Annex 11, GAMP 5). - Collaborate with QA and Compliance teams to perform risk assessments and periodic reviews of computerized systems. - Lead preparation and support during regulatory inspections and internal audits. - Establish robust procedures for electronic data management, archival, and retrieval. Team Leadership - Recruit, develop, and manage a multidisciplinary team of informatics professionals, system administrators, and project managers. - Foster a culture of collaboration, accountability, and innovation. - Provide coaching, mentoring, and performance management to support professional growth and knowledge sharing. Cross-functional Collaboration - Act as the primary interface between scientific end-users, IT infrastructure teams, software vendors, and senior management. - Translate complex scientific and operational requirements into technical specifications and implementation plans. - Drive user adoption and change management initiatives through effective communication and training programs. Qualifications: Education & Experience - Bachelor’s degree in Life Sciences, Computer Science, Bioinformatics, or a related field is required; advanced degree (MS, PhD, or MBA) preferred. - Minimum of 10 years of progressive experience in lab informatics, with at least 5 years in a leadership role within a pharmaceutical, biotech, or CDMO environment. - Proven track record in leading successful implementations of laboratory software systems in GxP-regulated environments. Skills & Knowledge - Deep understanding of laboratory workflows, sample lifecycle management, and analytical instrumentation. - Expertise in system validation, data integrity principles, and GxP compliance. - Strong project management skills with experience using Agile and Waterfall methodologies. - Excellent interpersonal, organizational, and communication skills, with the ability to influence at all levels of the organization. Preferred Qualifications: - Experience managing lab informatics systems across multiple global manufacturing or R&D sites. - Familiarity with integration of lab systems with enterprise platforms such as ERP (SAP), MES, and QMS. - Understanding of emerging technologies including AI/ML, NLP, and data visualization tools. - Certifications in project management (e.g., PMP) or systems validation (e.g., GAMP) are a plus.
Skills
LIMS,QA,MSAT
About UST
Similar jobs
No similar jobs found
© 2025 Qureos. All rights reserved.