Director, Learning & Organizational Development

Position Overview

As Director of Learning & Organizational Development, you will lead the strategic vision, design, and execution of enterprise-wide learning initiatives at Payroc. This high-impact leadership role is responsible for shaping a learning culture that enables individual, team, and organizational success in a dynamic payment and fintech environment.

You will oversee a team of L&D professionals and partner with senior leaders across Compliance, Sales, Product, Marketing, Technology, Operations, and HR to build scalable and integrated learning strategies that address both foundational and future skills. You will play a pivotal role in advancing leadership development, onboarding, compliance readiness, technical training, and employee enablement across Payroc’s global ecosystem.

Your influence will extend beyond traditional training delivery—bringing learning into the flow of work, integrating with business systems, and tying learning directly to performance, retention, and operational outcomes.

Duties and Responsibilities

• Strategic Learning & Organizational Development
  • Architect and drive Payroc’s enterprise L&D strategy aligned with business growth, cultural priorities, and future workforce needs.
  • Lead cross-functional needs assessments and define multi-level learning roadmaps for employees, people leaders, and external-facing roles (agents, partners).
  • Serve as a trusted advisor to senior executives, aligning learning initiatives with company strategy, digital transformation, and organizational change.
• Team Leadership & Capability Building
  • Lead and develop a team of L&D professionals, instructional designers, and facilitators, fostering continuous growth and accountability.
  • Champion a high-performance culture within the L&D function, ensuring delivery of best-in-class learning experiences.
  • Build a learning governance model, including knowledge management, content curation, internal SMEs, and vendor partnerships.
• Program Development & Delivery
  • Oversee the development of modern, blended learning solutions—including experiential learning, mentorship, cohort programs, and leadership academies.
  • Ensure the integration of L&D technologies (e.g., TalentLMS, Confluence, WorkRamp, Docebo, Cornerstone) into day-to-day workflows and career development.
  • Create a scalable content ecosystem for product, compliance, sales enablement, and functional training needs.
• Impact Measurement & Continuous Improvement
  • Establish L&D success metrics and dashboards to track participation, application, skill growth, and business outcomes.
  • Monitor and analyze learner feedback, business KPIs, and adoption rates to continuously iterate on programs and demonstrate ROI.
  • Lead quarterly impact reviews with department heads to align priorities and report on progress.
• Change Enablement & Culture Building
  • Embed learning into business transformation efforts, including new product rollouts.
  • Promote a growth mindset by equipping leaders and employees with the tools and frameworks to learn and evolve continuously.
  • Serve as a key leader in Payroc’s employee experience —enhancing engagement, retention, and internal mobility.