Director, Marketing & Guest Experience

Position Overview

Join a world class institution!! This position serves as the Director of Marketing and Guest Experience for the Abraham Lincoln Presidential Library and Museum (ALPLM), a world class institution that welcomes more than 250,000 visitors every year and that houses one of the world's best collections of Lincoln-related documents, artifacts and audiovisual materials. This position will oversee a staff that carries out the museum's most visible customer service duties and the marketing responsibilities related to carrying out the agency's mission. The ideal candidate is extremely organized, hard-working, and passionate about serving patrons and sharing information about the ALPLM with the world. We invite qualified applicants to apply for the position and help ALPLM continue to chronicle the life of one of our nation's greatest Presidents.

Essential Functions

• Plans, develops, organizes, controls, and manages the Marketing and Guest Experience Division.
• Develops and implements policies and procedures and acts authoritatively on any policy making issues affecting the division.
• Serves as full-line supervisor.
• Coordinates the marketing of agency programs within the division and across other agency divisions to ensure patrons are informed of all available agency services, resources, and programs.
• Develops, administers, and monitors the division's operating budget.
• Collaborates with other agency staff to create content and material for agency advertising and marketing in digital and print media.
• Prepares reports on division functions and activities for the Executive Director and Chief of Staff.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skills and mental development equivalent to completion of four (4) years of college, preferably with a degree in Business Management, Marketing, Communications, Hospitality Management, or related field.
• Requires four (4) years of progressively responsible administrative experience developing or implementing a marketing plan, merchandise development, volunteer management or recruitment, website design, hospitality and/or social media.

Preferred Qualifications

• Prefers six (6) years of experience with digital marketing forms such as social media marketing and content marketing.
• Prefers two (2) years of experience with website design and content development.
• Prefers four (4) years of experience developing, maintaining, and monitoring divisional operating budget.
• Prefers two (2) years of experience working with and managing volunteers.
• Prefers two (2) years of experience maintaining relationships with outside vendors, managing purchases made with vendors, tracking expenditures and invoices.
• Prefers a Master's Degree in Marketing, Business Administration, Public Administration, or Museum Administration.
• Prefers four (4) years of experience in communicating (both oral & written) effectively in broad audiences including in public settings, to staff members, and to external audiences.
• Prefers skills in conflict resolution to effectively manage staff members and interact with other parties, both internal and external, such as staff, volunteers and vendors.
• Prefers strong interpersonal skills including the ability to collaborate with a team, resolve conflict, and demonstrate patience and leadership in high pressure situations. that impact visitor experiences.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• Requires use of an agency-supplied mobile phone.
• Requires ability to work at a worksite with 24/7 security and video surveillance.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The ALPLM is passionate in or mission to inspire civic engagement through the diverse lens of Illinois history and sharing with the world the life and legacy of Abraham Lincoln. As caretakers of a one-of-a-kind collection of artifacts, we consider our work to learn, teach and share history a great honor. The people of the ALPLM strive to employ innovate approaches to create a positive impact for the future, as it can be inspired by the past. As preservationists of Illinois' diverse history, we strive to build, maintain, and make accessible a growing record of history for today's inquisitive explorers as well as those who shall, in the future, rely on our efforts. Our learning-centered agency insists on the values of honesty and integrity, intentional leadership, equitable collaboration and transparent accountability. The ALPLM boasts pristine facilities, a creative environment, and a professional staff with a variety of backgrounds and talents.

As a State of Illinois employee, you will receive a robust benefits package that includes the following:

• 
  A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision insurance
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 13 paid holidays annually - 14 on even numbered years
• 12 weeks paid maternity / paternity leave
• Deferred Compensation Program - A Supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP) and more

For more information about our benefits please follow this link https//www2.illinois.gov/coms/benefits/pages/default.aspx